Account Manager

3 days ago

Toronto ON, Canada Goldenbridge Talent Solutions Full time

This is a full-time hybrid role (2 days per week onsite) for a growing marketing agency in Toronto's west end (Etobicoke).

Reporting to the Vice President of Client Services, the AM will manage client business. This role includes planning, negotiating and implementing growth strategies to increase client value, performing daily account management to ensure clients’ needs are properly met, utilizing reporting tools to identify and react to performance indicators; conducting research to develop new business markets and maintaining an in-depth understanding of the company’s products and their value proposition. The AM will also occasionally attend conferences, meetings and industry events to maintain strong client working partnerships.

Responsibilities:

  • Managing client portfolios
  • Managing and maintaining strong relationships with existing clients
  • Developing growth strategies and implementing plans to increase client revenue
  • Account and campaign management - providing practical solutions through timely analysis, problem-solving and proactive thinking
  • Monitoring reports and analyzing data to identify areas of improvement
  • Having in-depth knowledge of the company’s products and services, mapping company strengths to client needs
  • Negotiating with stakeholders
  • Reviewing client contracts, monitoring and enforcing compliance requirements
  • Working closely with Finance to ensure all accounts are in good standing and disputes are resolved accordingly
  • Researching and developing opportunities in new and emerging lead generation markets
  • Keeping abreast of competition, emerging trends and issues within the online performance marketing industry

Qualifications/Desired Experience:

  • Minimum 1+ years of full-time account management
  • Proactive, self-starter who is driven by performance, revenue and metrics
  • Exceptional negotiation and relationship-building skills
  • Strong decision-making and problem-solving skills
  • Exceptional analytical, organizational and interpersonal skills
  • Strong verbal and written communication skills
  • Experience with the design and implementation of account management strategy
  • Able to prioritize and manage multiple accounts/relationships/tasks concurrently
  • Interest and familiarity with social media, the Web and emerging web technologies
  • Understanding of digital marketing industry, trends, terminology, and channels an asset

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