Director, Operational Excellence

4 weeks ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Job Summary

We are seeking a highly skilled and experienced Director of Operational Excellence to join our team. This role will report directly to the Vice President, Strategic Execution & Operational Excellence. This individual will serve as a strategic advisor and subject matter expert, driving process improvement initiatives and promoting a culture of continuous improvement across the organization. This individual contributor role focuses on developing and implementing best practices, methodologies, and frameworks to enhance operational performance and efficiency.

While initially an individual contributor role, this position has the potential to evolve into a leadership role as the incumbent builds the Operational Excellence team. The successful candidate will be responsible for stakeholder management and influencing key decisions to support the business. As the team grows, the Director will lead and develop the Operational Excellence team to further support the organization's goals.

Specific Responsibilities

  • Create and implement a comprehensive operational excellence strategy that aligns with organizational objectives and drives continuous improvement.
  • Conduct in-depth analysis of current processes, identify inefficiencies, and recommend improvements to optimize performance including identifying opportunities to leverage technology such as process automation to enable efficiencies.
  • Apply Lean, Six Sigma, and other operational excellence methodologies to develop and implement robust improvement initiatives.
  • Utilize data analytics to measure performance, identify trends, and support decision-making processes.
  • Document and share best practices across the organization to foster a culture of operational excellence.
  • Provide guidance and mentorship to teams on operational excellence principles and tools, facilitating knowledge transfer and skill development.
  • Work closely with cross-functional teams to ensure alignment and support for operational excellence initiatives.
  • Support organizational change efforts related to process improvements and operational changes.
  • Establish and track key performance indicators (KPIs) to assess the effectiveness of improvement initiatives.

Minimum Qualifications

  • Bachelor’s degree in Engineering, Operations Management, or a related field; advanced degree is a strong asset.
  • 8-10 years of experience in operational excellence, process improvement, or related areas, with a strong track record of successful implementation.
  • 3-5 years of experience in patient services, pharmacy programs, call centers, or related specialty healthcare fields is a strong asset.
  • Six Sigma Black Belt certification is required.

Key Competencies

  • Prior experience leading/managing projects to drive continuous improvement initiatives a strong asset.
  • Prior experience working with digital tools and technology to enable efficiencies.
  • Excellent leadership and mentorship skills; self-starter, decisive, and results-oriented.
  • Strong interpersonal skills; excels in a team environment.
  • Excellent communication skills; impeccable written and spoken English skills.
  • Ability to develop and facilitate high-quality presentations.
  • Proven ability to motivate, influence, and coach others.
  • Strong analytical skills and ability to approach issues from multiple perspectives.

Join us at McKesson

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