Bilingual Learning

1 month ago

Montreal, Canada The Institute for Performance and Learning Full time

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Role Overview:

As a Learning & Development Consultant, you'll be responsible for designing, developing, and facilitating a variety of training programs that enhance team member performance and engagement. Reporting to the Manager of Learning & Development, you will leverage your expertise in adult learning principles, instructional design, and learning technologies to deliver impactful learning solutions in both virtual and in-person environments.

Key Responsibilities:

  • Training Design & Development: Create and maintain engaging training materials (in-person, virtual, and eLearning) tailored to meet the needs of different learning audiences. Ensure all content aligns with business objectives and adult learning principles.
  • Program Facilitation: Deliver comprehensive training programs for new and existing Customer Service team members, fostering an interactive and supportive learning environment.
  • Collaboration: Work closely with cross-functional teams and subject matter experts to ensure training content is accurate and relevant. Manage project timelines and resources effectively.
  • Continuous Improvement: Gather and analyze feedback to refine and improve training content and delivery. Stay updated on industry trends to integrate innovative ideas into training programs.

Education & Experience:

  • Must be fluent (written & verbal) in both English & French. Due to the nature of this role, bilingualism (English and French) is a requirement.
  • Post-secondary degree or diploma in business, adult learning/education, organizational development, or instructional design is an asset (or equivalent experience will be considered).
  • 5+ years corporate facilitation experience in both classroom and virtual environments.
  • Strong understanding of adult learning principles and instructional design.
  • Experienced in performance management and coaching for improvement.
  • Ability to manage multiple projects and collaborate with diverse stakeholder groups.
  • Demonstrated experience with content development, delivery, maintenance, and learning program stabilization.
  • Experienced in an eLearning technology tools and demonstrated ability to learn and apply new tools and innovation.
  • Demonstrated project management experience and evidence of successfully leading training projects.
  • Proven ability to produce results in a fast-paced environment.

Additional Requirements:

  • Occasional travel may be required.
  • Hybrid work model

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

  • Medical, dental, vision and prescription drug coverage
  • Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
  • Life insurance coverage, including spousal and dependent life insurance.
  • Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
  • Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
  • Educational & Professional Membership Fee Assistance program
  • Employee discounts, team member perks and more

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.

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