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Customer Success Manager

2 months ago

Old Toronto, Canada IBM Computing Full time
IBM Customer Success Manager (GenAI - IBM watsonx) in Toronto, Ontario

Introduction

A Customer Success Manager Architect (CSM) career in IBM means helping clients realize the value of their existing IBM products and growing their adoption of next-generation technologies. You will be a trusted strategic advisor to transformational enterprises, guiding them to solve complex problems using IBM's technology.

Your Role and Responsibilities

A Customer Success Manager at IBM is an Architect with technical expertise. You will understand clients' technology challenges, communicate solutions effectively, and drive the adoption of IBM products. Your responsibilities include:

  1. Understanding Client's Challenges and Building Trust: Establish yourself as a trusted technical expert for clients' adoption of Hybrid Cloud and AI Growth offerings.
  2. Facilitating Use Case Exploration and Business Framing: Lead workshops to develop client value realization models.
  3. Leading Persuasive Technical Conversations: Persuade clients to act based on IBM's solutions.
  4. Creating Post-Deployment Customer Success Plans: Develop plans to increase post-launch adoption of IBM's products.

Required Technical and Professional Expertise

  • Proven Technical Expertise in Complex Technology Sales: Successful track record in technical sales cycles.
  • Hands-On Experience in Technology Domains: Practical experience in GenAI technologies, Cloud, Data and AI, etc.
  • Proficiency in Agile Practices: Experience in utilizing agile best practices.
  • Effective Communication and Relationship Building: Success in communicating with stakeholders at all levels.
  • Self-Motivation and Problem-Solving Aptitude: Inclination towards self-motivation and problem-solving.

Preferred Technical and Professional Expertise

  • Broad Technology Solution Expertise: Experience with diverse technology solutions.
  • Sales Experience in Software and Cloud: Experience in software and Cloud sales.

Location Statement

Must have the ability to work in Canada without sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

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