Customer Success Manager

3 months ago

Old Toronto, Canada ROSS Full time

Our client is a dynamic and successful Business Coach looking to hire a Client Success Manager. You will be instrumental in supporting our client to deliver world-class training experiences to customers via webinar and in-person events.

You Will…

  • Provide customer onboarding
  • Organize and coordinate exceptional training experiences both over the web and in-person
  • Focus on monitoring customers at risk of cancelling
  • Partner and work closely with team members in sales to define and achieve customers’ success criteria, show ROI, and ensure customer loyalty
  • Produce and conduct customer reviews; building engaged relationships with customers to ensure our client is supporting them in their business goals
  • Act as a liaison between internal teams to ensure customer needs are being met
    • Including: coordinating amongst implementation, sales, marketing, finance, and product teams.
  • Problem-solve and analyze data to gain clear insights for customer success
  • Keep consistent and organized documentation on our clients’ Customer Relationship Management System.
  • Manage your work and collaborate in a highly organized and proactive fashion to drive best practices
  • Work with budgets to deliver on company metrics
  • Communicate brand/products effectively and clearly both cross-functionally and externally

You Have…

  • Experience planning and managing revenue-generating events (weddings, meetings, parties, corporate events, etc.)
  • Account Management/Client Excellence experience (Call Centre or other)
  • Strong empathy for customers and their success
  • Strong leadership abilities; can recruit and manage people for events
  • Have mad computer skills - especially online collaboration tools (e.g.,Trello, airtable, Google Docs, etc.)
  • Excellent communication skills - phone, email and video chat
  • Ability to present on video/webinar as well as to MC live events

You...

  • Can work remotely and travel for occasional events (you live in GTA preferably)
  • Are extremely organized
  • Love inspiring others to succeed
  • Are continuously learning
  • Have a “never-say-never" attitude
  • Are a problem solver

If you're not interested, but know someone who is, please help a current or former colleague in their career development by referring them and earning yourself a $500 referral fee

Click here to Apply Online
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