Senior Customs Specialist

4 weeks ago

British Columbia, Canada Kintetsu World Express Full time

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?

WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO

Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today

KWE IS CURRENTLY HIRING FOR A SENIOR CUSTOMS SPECIALIST

KWE is currently looking for a Senior Customs Specialist who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

WHY KWE?

  • On-going training and development to ensure your success.
  • A fast-paced, dynamic, and fun environment with a great team.
  • A generous bonus program linked to company & individual success.
  • Competitive and equitable compensation packages.
  • Dental, Medical, vision, Life, dependent life, and critical illness insurance.
  • Employee Assistance Program.
  • Paid time off benefits.
  • Defined Contribution Pension plan after 2 years with company contribution of 3 percent.

REQUIREMENTS

  • Formal Academic Training in related field or equivalent; five to 10 years direct Customs brokerage experience and/or training; or equivalent combination of education and experience.
  • CSCB Canadian Society of Customs Brokers CCS Certified Customs Specialist and/or CBSA Canada Border Services Professional status required unless exception made by Management.
  • Ability to create, read and/or comprehend instructions and detailed correspondence to include understanding CBSA and OGA Other Government Agency policies.
  • Ability to effectively present information in one-on-one and/or small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

DETAILS OF THE JOB

  • Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.
  • Responsible for imaging/scanning files through the DM Document Management tool and moving files to appropriate folder.
  • Process shipments using SWI Single Window Initiative with all applicable PGA’s – Government Agencies while using existing client HS Harmonized System code database.
  • Ensure that all miscellaneous charges are protected on entry for client billing to include but not limited to terminal fee, storage, dock delivery etc.
  • Understand how to perform a credit release request during regular hours and afterhours.
  • Ensure all paperwork has the information to process for customs clearance and if require reach out to clients/carriers/vendors for any missing info.
  • Ensure clients and carriers are updated with any processing delays. Inform Management of any issues or delays so they can further action if required.
  • Responsible for making sure all correspondence to include client email communication is imaged using SSD Solid State Drive technology to the entry file.
  • Classify HS Harmonized System codes to client commodities when required and ensure final billing to client is correct and includes payables if required.
  • Provide a first place of contact for client inquiries, concerns and complaints and take the appropriate action to rectify errors or omissions. Provide solutions to importers for ease of doing business, i.e.: incomplete documents, certificate of origins.
  • Provide related customs service to clients to include but not limited to tracing shipments, scheduling delivery, classifying merchandise, verifying charges are added to file before automated billing, issuing cheque requests, preparing delivery orders and completing B3’s in a timely manner.
  • Analyzing and reviewing all entries of the release agents. Utilizing the DM, moving files and following up on any delayed/held shipments. Processing entries when required.
  • Keep notes current and other employees informed of any changes. Ensure all correspondence on account profile has been electronically stored.
  • Keep informed of regulatory changes and make sure they are aware and understand any new CBSA, PGA regulations.
  • Participate in team efforts to achieve departmental and company goals. Provide input in the effective operation of the customs department.
  • Promote a safe working environment by complying with all safety policies, practices and procedures. Report all unsafe activities to management and/or human resources.
  • Escalate to Management any noticeable changes to an account, i.e.: service failures, volume of shipments, keying errors.
  • Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.
  • Provide operational and training support to Release Agent and Customs Specialist as required.
  • Promote effective communication and cooperation by promoting harmonious relations.
  • Answer all emails after regular business hours and ensure all are actioned appropriately.
  • Must be able to work independently and meet daily targets.

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please email Canada.hr@am.kwe.com.

For general information on accommodations in our workplace, see our Accessibility Standard for Customer Service, posted on our web site at:

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