Client Services Specialist

3 weeks ago

Calgary, Canada DATA COMMUNICATIONS MANAGEMENT Full time

**DATA Communications Management**

10 SMED LANE SE

Calgary AB, T2C 4T5

**Client Services Specialist - CALGARY LOCATION**

**PERMANENT FULL-TIME**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

**We’re looking for a Client Services Specialist **who can provide exceptional customer service to internal and external customers.

**Responsibilities**:

- Business and/or technical education or background related to direct marketing
- Main focus - provide internal and external customer exceptional service as a top priority
- Several years’ experience in marketing production/account management, fulfillment and Offset and Digital print
- Able to multi task, capable of managing many projects and priorities simultaneously with consistency
- A broad understanding of print industry practices, including print and direct mail buying, offset printing, digital printing, pre-press and on-press quality control, letter shop and mailing
- A good understanding of CPC regulations and mailing guidelines, knowledge of USPS regulations an asset
- A champion of "process", strong data reporting and problem solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail, the ability to make sense of the abstract, and to raise the bar to set new standards
- The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines
- Well-developed analytical and problem solving competencies with strong initiative, sound judgment, and decisiveness
- Dynamic, self-motivated, with the ability to work independently and proactively.
- Capable of further growth and progression
- Digital marketing experience would be a nice to have

**Pre-Requisites**:

- Strong Customer Service Skills
- Thorough knowledge of all print processes including both digital, offset & large format
- Able to work overtime to meet customer demands with little or no notice
- Excellent communication skills to interpret incoming information onto production staff
- Strong Organizational Skills
- Ability to work in a high paced environment

**DCM Will Provide**:

- A comprehensive training program which includes detailed orientation to the company, departments, clients and systems.
- Development and training throughout your career to assist with your continuing development and success
- A dynamic and engaging workplace that offers a wide range of solutions to our clients
- An organization with a reputation for exceeding our customers’ expectations
- An environment that will foster growth professionally and personally
- Our employees are the key to our success, as a full-time employee you will have access to a wide variety of health and dental benefits, vacation, etc.

DCM is committed to employment equity and invites resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Calgary, AB T2C 4T5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Expected start date: 2023-06-05

  • Client Communications Specialist

    2 weeks ago

    Calgary, Canada Digital Shift Full time

    We are looking for a Client Communications Specialist to support and create long-term, trusting relationships with our valued clients. As the Client Communications Specialist, your primary objective is to retain our customers and ensure the transition of clients from satisfied to thrilled advocates. Your responsibilities include developing strong...

  • Client Care Specialist

    2 weeks ago

    Calgary, Canada VCA Animal Hospitals Full time

    Veterinary Reception, Client Care Location: Calgary, AB Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in...

  • Client Care Specialist

    3 weeks ago

    Calgary, Canada VCA Full time

    Veterinary Reception, Client Care Location: Calgary, AB Calgary Animal Referral and Emergency (;Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in...

  • Client Success Specialist

    1 week ago

    Calgary, Canada Blackline Safety Full time

    Blackline Safety is hiring a **Client Success Specialist **to join our growing team. Reporting to the Manager, Client Success Operations, the **Client Success Specialist **plays a key role in driving client goals, retention efforts of our clients, and the efficiency of our renewals and account management process. This role will directly support the functions...

  • Client Communications Specialist

    2 weeks ago

    Calgary, AB, Canada Digital Shift Full time

    We are looking for a Client Communications Specialist to support and create long-term, trusting relationships with our valued clients. As the Client Communications Specialist, your primary objective is to retain our customers and ensure the transition of clients from satisfied to thrilled advocates. Your responsibilities include developing strong...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    7 days ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    7 days ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    Calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical support and driving long-term client relationships. Ready...

  • Client Support Specialist

    1 week ago

    calgary, Canada PaintScout Full time

    PaintScout is an industry-leading estimation and sales management software for painting contractors. Our small but mighty team is based in Calgary, AB, and serves painting contractors throughout North America. As the Client Support Specialist, you'll play a key role in providing top-notch technical

  • Client Success Engineer/Specialist

    4 weeks ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Success Engineer/Specialist

    3 weeks ago

    Calgary, Alberta, Canada Revsolz Corp Full time

    Hey there, Customer ChampionsAre you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in CalgaryIn this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...

  • Client Success Engineer/Specialist

    1 month ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Success Engineer/Specialist

    1 month ago

    Calgary, Canada RevSolz Corp. Full time

    Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary! In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by managing the relationship,...

  • Client Care Specialist

    2 weeks ago

    Calgary, AB, Canada VCA Animal Hospitals Full time

    Veterinary Reception, Client Care Location: Calgary, AB Calgary Animal Referral and Emergency (C.A.R.E.) Centre is hiring a part-time/casual Client Care Specialist who is an exceptional organized multi-tasker and enthusiastic self-motivated individual. We’re looking for a personable yet highly professional “service extraordinaire” to join us in...

  • Client Success Engineer/Specialist

    3 weeks ago

    Calgary, Canada Revsolz Corp Full time

    Hey there, Customer Champions!Are you a people person with a passion for building strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary!In this role, you will be the go-to person for all our critical business accounts. Your mission is to make our client's lives easier by...