Branch Manager III
4 days ago
Work Location: Canada
Hours: 37.5
Line of Business: Personal & Commercial Banking
Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.
Job Description:
KEY ACCOUNTABILITIES
CUSTOMER
- Manage the service and advice team promoting a positive customer and colleague experience.
- Lead, coach and develop a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
- Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines.
- Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers etc.
- Contribute to the execution and achievement of the team and branch's service customer experience targets.
- Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
- Ensure overall colleague scheduling is optimal to meet customer demands.
- Include coaching and developing managers to achieve branch results.
- Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.
SHAREHOLDER
- Communicate national, regional and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
- Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
- Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
- Execute on the annual business plan to deliver results aligned with business strategies.
- Manage overall budget, revenue and expenditures, meet business objectives while increasing efficiency and effectiveness.
- Coach and develop colleagues to proactively identify customer product and services needs.
- Identify and develop relationships with existing customers and external referral sources to generate demand for products/services.
- Achieve business objective for Operational Excellence.
- Ensure necessary due diligence to support the accuracy of all customer transactions/activities.
- Follow and ensure colleagues understand and apply bank operating policies and procedures.
- Protect the interests of the organization – identify and manage risks.
- Keep abreast of emerging issues, trends, and evolving regulatory requirements.
- Maintain a culture of risk management and control.
- Ensure colleagues are knowledgeable; and assume responsibility to minimize operational and regulatory risk.
- Work alongside other business lines including Wealth and Business Banking.
- Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers.
EMPLOYEE / TEAM
- Responsible for management of the overall team providing both leadership and guidance.
- Set targets and objectives for the team, and hold the team accountable to deliver results.
- Grow team expertise to align with business/enterprise demand and direction.
- Lead a high performing team; provide ongoing feedback and performance reviews.
- Lead the process of setting performance objectives for the team.
- Ensure colleagues are in compliance with all human resources policies.
- Share knowledge, information, skills, and subject matter expertise among the team.
- Support an environment where the team escalates business challenges.
- Recruit for all hires to ensure a highly diverse, qualified workforce.
- Establish and foster a cohesive team; promote a fair and equitable environment.
- Act as a brand ambassador for your business area/function and the bank.
- Colleagues at the highest levels may be responsible for acting as a leader in the District.
BREADTH & DEPTH
- Manage a large sized branch/team.
- Oversee and lead a large and/or highly complex and diverse branch.
- Requires deep expert process management knowledge.
- Provides coaching, mentorship, and guidance to others within area of expertise.
- Manages and oversees the overall discipline and strategy for the branch.
- Oversee management of team requiring workforce decision on acceptable level of risk.
- Acts as the highest point of escalation/contact within the branch.
- Involves regular contact with cross-functional teams.
- Generally reports to the District Vice President.
EXPERIENCE & EDUCATION
- Undergraduate degree and/or
- 7+ years of relevant experience.
- Branch Compliance Officer (BCO) course.
- IFIC or CSC.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Interview Process:
We’ll reach out to candidates of interest to schedule an interview.
Accommodation:
Your accessibility is important to us.
Language Requirement:N/A.
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