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Branch Manager III

2 months ago

Sudbury, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary:

We are seeking an experienced Branch Manager III to lead our team and drive business growth in our branches. As a key member of our leadership team, you will be responsible for managing a large-sized branch, overseeing team performance, and ensuring excellent customer service.

Key Responsibilities:

  • Customer Service:
    • Manage the service and advice team to promote a positive customer and colleague experience.
    • Lead, coach, and develop a team of service and advice colleagues to improve the overall customer experience.
    • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
  • Branch Operations:
    • Oversee and lead a large and/or highly complex and diverse branch while growing talent, developing skills, and capabilities to achieve career goals.
    • Manage overall branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
    • Ensure overall colleague scheduling is optimal to meet customer demands.
  • Business Development:
    • Communicate national, regional, and/or district strategies to the team and ensure alignment of branch strategies to the overall Bank.
    • Lead the development and implementation of service and advice strategies to achieve business objectives and branch goals.
    • Plan and execute business development activities, review and communicate results, and adjust tactics accordingly.
  • Team Management:
    • Responsible for management of the overall team providing both leadership and guidance.
    • Set targets and objectives for the team, and holds the team accountable to deliver results and objectives.
    • Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value they deliver to customers.
  • Compliance and Risk Management:
    • Manage and oversee the overall discipline and strategy for the branch while aligning to the enterprise best practices.
    • Oversee management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational).
    • Acts as the highest point of escalation/contact within the branch for issues raised from customers, other internal groups, and/or partners.
  • Leadership and Development:
    • Provide coaching, mentorship, and guidance to others within area of expertise.
    • Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop colleagues, and ensure performance management activities are undertaken and completed for all colleagues.
  • Education and Experience:
    • 7+ years of relevant experience.
    • Branch Compliance Officer (BCO) course.
    • IFIC or CSC.

About Us:

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our purpose to enrich the lives of our customers, communities, and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Values:

We are committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We are dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Commitment to Diversity, Equity, and Inclusion:

We are committed to helping drive progress towards a more inclusive and sustainable future. We have a long-standing commitment to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.