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Branch Manager III

2 months ago

Sudbury, Ontario, Canada TD Full time
{"h3": "Job Summary"}

We are seeking a highly skilled and experienced Branch Manager III to lead our team and drive business growth in Canada. As a key member of our leadership team, you will be responsible for managing a large-sized branch, overseeing a team of service and advice colleagues, and promoting a positive customer and colleague experience.

{"h3": "Key Responsibilities"}
  • Manage the service and advice team, promoting a positive customer and colleague experience.
  • Lead, coach, and develop a team of service and advice colleagues on services, product, and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall customer experience.
  • Coach to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participate in the negotiation and resolution where necessary.
  • Actively promote the Bank's image within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
  • Contribute to the execution and achievement of the team and the branch's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the branch in the execution of advice plan/objectives.
  • Provide oversight of branch premises and ensure the customer and colleague areas are professional and inviting in appearance.
  • Ensure overall colleague scheduling is optimal to meet customer demands.
  • Include coaching and developing managers to achieve branch results.
  • Ownership/oversight of complex daily branch administrative duties, especially as it relates to mutual funds, RESL, and other complex/specific compliance-related issues.
{"h3": "Requirements"}
  • Undergraduate degree and/or 7+ years of relevant experience.
  • Branch Compliance Officer (BCO) course.
  • IFIC or CSC.
{"h3": "Why Join TD?"}

We are a leader in customer experience, and we believe that all colleagues, no matter where they work, are customer-facing. We are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

{"h3": "Our Total Rewards Package"}

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.