Commercial Lines Team Lead

3 days ago

Concord, Canada FSB GROUP LTD. Full time
The FSB culture is about people, relationships and the relationships it has with its employees. We know it takes time to foster a strong relationship and it is something that the FSB team is committed to. We feel it is important to connect to the needs and wants of our employees and offer room for growth and additional learning as we expand our footprint. We encourage continuous improvement and recognize and reward those for exceptional performance. Here is your opportunity to join our growing team. Our organization is looking for a well-established and experienced Team Lead to help guide our clients and advance our team.

Job Description:

The commercial Team Lead is a subject matter expert and is accountable for achieving the required business results through effective process, workflow, and quality management.
This candidate must be an outstanding leader, have the ability to coach and mentor, and the patience and understanding that comes along with customer service and building relationships
The Team Lead will also play a key role in supporting the implementation of major change initiatives.
This candidate will work with the management team and employees to develop business strategies and implement and execute these plans by leveraging your team's talents and skills sets
This role will require regular one on one meetings with direct reports and proactively managing succession plans for the team
You will be responsible for ensuring that the quality of service meets expected standards
You will examine the customer experience and implement tools and programs to enhance said experience.
This position includes analyzing and resolving and service and sales issues that may arise and following up on escalated situations as required.

Qualifications:

Minimum of 5 years in commercial insurance
Minimum of 2 years with people management
Must have a RIBO license in good standing
Power Broker is an asset
Leadership and management experience within an insurance brokerage
Strong track record of influencing and leading a highly engaged team
Strong communication skills (verbal, written and presentation)
Strong team player and collaborator
Analytical and problem-solving abilities; develops optimal solutions that maximize organizational performance

_ FSB INSURANCE LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability. _

Job Type: Full-time

Benefits:
Casual dress
Company events
Dental care
On-site parking
Paid time off
Tuition reimbursement
Vision care
Schedule:
8 hour shift
Monday to Friday

Ability to commute/relocate:
Concord, ON L4K 3E5: reliably commute or plan to relocate before starting work (required)

Application question(s):
Do you have a RIBO license in good standing?
Have you worked in an insurance brokerage before?
Have you had direct reports?

Work Location: In person

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