Director of CRM
3 weeks ago
- Develop an intimate understanding of Brandt's diverse sales channels in both a wholesale and retail capacity
- Develop and lead a team of specialists focused on the primary functions of a successful CRM platform
- Own the design, implementation, and maintenance of the company's CRM systems with a focus on scalable integration and workflows to support the growing needs of the business.
- Act as the primary point of contact, primary administrator and internal expert on our sales and customer success systems.
- Work with stakeholders from Sales, Parts & Service, Sales Support, Information Technology, Customer Support, and Marketing to ensure seamless integrations with key systems.
- Build and manage the day-to-day operations of a CRM team, including coaching, performance management and mentorship.
- Provide leadership and oversight of cost and resource scoping during initial CRM project development as well as during normal CRM operations for the business.
- Identify data metrics and analysis across our CRM systems and processes to strengthen value creation with customers.
- Provide insight and influence on the design and implementation of CRM technology to maintain a design that aligns with common processes across the organization that minimize tailoring unique solutions for each group in the business.
- Work closely with marketing and technology teams to champion the evolution of CRM technology to support smart, automated, omni-channel sales conversion.
- Proven experience leading a team, demonstrating exceptional leadership and management skills.
- Communication skills - Being a collaborative position, effective execution of cross-functional and departmental duties will be highly dependent on the clarity of communication down the line.
- Analytical skills - Keen interest and ability in conducting analyses of data and deriving insight from those data analyses.
- Possess a post-secondary diploma or degree in a relevant field.
- At least 7 years of experience in CRM, preferably as a Senior CRM Manager, or related role.
- Experience with Customer Data Platforms (CDP), Microsoft Dynamics Sales, Marketing, Service platforms, Salesforce.com platform, and similar technologies.
- Demonstrable experience in developing and delivering CRM strategies for a business, resulting in an increase in consumer value and revenue.
- Knowledge of CRM systems and data in e-commerce, offline channels, inclusive of call centers and direct retail.
- Experience in the establishment of procedures for monitoring progress against the business plans.
- Experience in creating high-quality reports and documentation for both internal and external audiences.
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Director of CRM
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CRM Coordinator
4 days ago
Toronto, Canada Goodfood Market Corp. Full timeGoodfood (TSX:FOOD) is a leading meal-kit service in Canada, delivering fresh meal solutions that make it easy for members from coast to coast to enjoy delicious meals at home every week. Goodfood’s mission is to make the impossible come true, from farm to kitchen, by enabling members to do their weekly meal planning and grocery shopping in minutes....
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CRM Coordinator
5 days ago
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Training Advisor – CRM
4 days ago
Old Toronto, Canada ProViso Staffing Full timeStory Behind the Need • Business group: Business Transformation, Commercial• Project: The project is a multi-year rollout to introduce the new Salesforce CRM tool to the branch network of the bank, replacing the existing CRM. The incumbent would be joining the change management, team and will be responsible for the development of training materials and...
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Training Advisor – CRM
4 days ago
Old Toronto, Canada ProViso Staffing Full timeStory Behind the Need • Business group: Business Transformation, Commercial• Project: The project is a multi-year rollout to introduce the new Salesforce CRM tool to the branch network of the bank, replacing the existing CRM. The incumbent would be joining the change management, team and will be responsible for the development of training materials and...
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Training Advisor – CRM
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CRM Administrator
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Marketing Director
3 weeks ago
Old Toronto, Canada Corcoran Horizon Realty Full timeThe purpose of the Marketing Director is to develop, implement and execute marketing strategies for Corcoran Horizon Realty and the Rego Group of Companies. The candidate will also be responsible for the overall branding and image of the company. The candidate will lead all marketing activities from social media and digital campaigns to advertising and...
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Marketing Director
3 weeks ago
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Associate Director, Internal Sales
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Associate Director, Internal Sales
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CRM Manager
4 days ago
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