Tier Technical Support

3 weeks ago

Old Toronto, Canada Evertz Microsystems Limited Full time

Looking for someone who strives for continuous self-improvement where learning on their own is second nature. Someone with a positive attitude who can build relationships with customers and with our team.

What you’ll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

  • Act as an expert level technical advisor or specialist on highly complex initiatives.
  • Providing remote support for Evertz customers
  • Solve problems by replicating user workflows and provide solutions
  • Be the customer bridge to our product and development teams

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

  • Excellent written and verbal communication skills
  • Detail oriented with strong analytical and problem-solving skills.
  • 2+ years of technical or customer support
  • System level understanding
  • Willing to work in an exciting, fast-paced industry with career growth potential
  • Must love working with the most advanced broadcast solutions in our industry
  • College diploma in computer, engineering, networking or similar fields
  • International travel an option
  • Broadcast knowledge an added bonus

Job Type : Full-time

What we Offer:

  • Employer funded benefits program
  • Competitive total compensation package
  • Work-Life Balance
  • Employee assistance plan
  • Employee Discount Platform
  • Career Progression
  • Casual Work Environment
  • Social Events and Sports Teams

About Us: Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing . Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at . Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Original job Tier Technical Support posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs. #J-18808-Ljbffr

  • Tier 2 Support Specialist

    1 week ago

    Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...

  • Technical Support Tier I

    2 weeks ago

    Toronto, Canada Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across...

  • Technical Support Tier I

    2 weeks ago

    Toronto, Ontario, Canada Motorola Solutions Full time

    **Company Overview**:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Tier 2 Support Specialist

    3 weeks ago

    Toronto, Canada Yotpo Full time

    We have teams across the world, including the US, Canada, UK, Israel, Bulgaria, and Australia — and we're still growing. Our primary goal is to deliver the best technology in the industry. You can hear all about it in our latest brand video. Sounds exciting? Then read on, because we're in pursuit of the best and the brightest minds to help us achieve our...

  • Tier 1 Technical Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Beanfield Technologies Inc. Full time

    **English Version****Our Company**:We are about building communities, not just networks. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood...

  • IT Technical Support Specialist

    4 weeks ago

    Old Toronto, Canada SRA Staffing Solutions Full time

    Position Summary Reporting to the Manager, IT Technical Services, the IT Technical Support Specialist is responsible for providing Information Technology (IT) advice, guidance, and support to the Technical Services area and overall IT Department. The IT Technical Support Specialist also maintains Our client ‘s computer systems hardware inventory, lead...

  • IT Technical Support Specialist

    4 weeks ago

    Old Toronto, Canada SRA Staffing Solutions Full time

    Position Summary Reporting to the Manager, IT Technical Services, the IT Technical Support Specialist is responsible for providing Information Technology (IT) advice, guidance, and support to the Technical Services area and overall IT Department. The IT Technical Support Specialist also maintains Our client ‘s computer systems hardware inventory, lead...

  • Tier 1 Technical Support Representative

    2 weeks ago

    Toronto, Canada Beanfield Technologies Inc. Full time

    **English Version** **Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always...

  • Tier I Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Insight Enterprises Full time

    Description: Our client in the healthcare technology industry, in DT Toronto, is seeking a talented IT Summer Student to assist with Tier I Support for a 3-month contract employment opportunity. As a Tier I Support Technician, you will support end users with everyday hardware and software issues, fully on-site in downtown Toronto, Ontario. The ideal...

  • Manager, Tier Iii Customer Support

    3 weeks ago

    Toronto, Canada Thentia Full time

    **About **Thentia** Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the...

  • Sr. Sales Director, Fiber Broadband Business Development

    4 weeks ago

    Old Toronto, Canada Harmonic Full time

    Sr. Sales Director, Fiber Broadband Business Development (Canada Tier 2 & Tier 3) Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile...

  • Sr. Sales Director, Fiber Broadband Business Development

    4 weeks ago

    Old Toronto, Canada Harmonic Full time

    Sr. Sales Director, Fiber Broadband Business Development (Canada Tier 2 & Tier 3) Harmonic is the worldwide leader in virtualized broadband solutions. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile...

  • Technical Support Representative

    3 weeks ago

    Toronto, Canada SysAid Technologies Full time

    SysAid is a software company that provides IT Service Management (ITSM) and Asset Management solutions through a SaaS (Software as a Service) model. We serve over 5,000 customers worldwide and help organizations increase efficiency by using automation, analytics, and AI. We're seeking a sharp, fast learner who will deal with a broad spectrum of tasks. You'd...

  • Technical Support Engineer

    4 weeks ago

    Old Toronto, Canada cohere.com Full time

    Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...

  • Technical Support Engineer

    4 weeks ago

    Old Toronto, Canada cohere.com Full time

    Who are we?Our mission is to scale intelligence to serve humanity. We’re training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...

  • IT Systems Support Professional- Tier 1.5

    3 weeks ago

    Toronto, Canada Jolera Full time

    **The Systems Support Professional (Tier 1.5)** The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge...

  • Systems Support Professional- Tier 1.5

    3 weeks ago

    Toronto, Canada Jolera Inc. Full time

    **The Systems Support Professional (Tier 1.5)** The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge...

  • Systems Support Professional- Tier 1.5

    3 weeks ago

    Toronto, Canada Jolera Full time

    **The Systems Support Professional (Tier 1.5)** The Systems Support Professional represents the front end of Jolera and is key to delivering best-in-class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. They have the ability to judge...

  • Technical Support Specialist Tier 3

    4 weeks ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually. Our vision is to support the most meaningful and healthy futures for...

  • Technical Support Specialist Tier 3

    2 weeks ago

    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.Our vision is to support the most meaningful and healthy futures for all...