Technical Support Tier I

6 months ago

Toronto, Canada Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

**Aperçu de l’entreprise**

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

**Department Overview**: Envysion, now a Motorola Solutions company, is a leading provider of enterprise video security and business analytics solutions for the quick-service restaurant and retail industries.

Envysion's cloud-based solution integrates video systems with sales data to proactively identify potentially fraudulent transactions and optimize operations without the need to monitor hours of video footage.
**Responsibilities**:

- ** Provide first level phone support, performing problem recognition, research, isolation in a Linux environment, resolving hardware & software issues or escalating issues to Tier II team**:

- ** Assist inexperienced or nontechnical end users in resolving issues**:

- ** Diagnoses browser and networking issues**:

- ** Records and/or maintains accurate information within ticketing system**:

- ** Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer experience is provided**:

- ** Work in a team environment**:

- ** Coordinating, working with and following up on work performed by field techs**:
**Preferred Qualifications**:

- ** High School diploma or College Degree in Administration, IT, or Technology**:

- ** 2+ years of Inbound/Outbound Technical Support Center experience**:

- ** Customer facing experience preferred**:

- ** Proficient in configuring and troubleshooting production services a plus**:

- ** Possess technical aptitude for performing technical tasks to resolve customer issues**:

- ** Ability to work in a high intensity, fast paced environment**:

- ** Must have excellent customer service skills and manage time well, working with multiple clients at the same time**:

- ** Must be able to communicate empathetically, logically and clearly**:
LI-TW1

LI-REMOTE

**Basic Requirements**:

- ** 2+ years of Customer Service experience**:

- ** 2+ years of Technical Support in a Call Center environment**:
***Travel Requirements**: None
***Relocation Provided**: None
***Position Type**: Experienced
***Referral Payment Plan**: Yes
**_
EEO Statement_**

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

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