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Tier I Support Technician

3 months ago

Toronto, Ontario, Canada Insight Enterprises Full time

Description:

Our client in the healthcare technology industry, in DT Toronto, is seeking a talented IT Summer Student to assist with Tier I Support for a 3-month contract employment opportunity. As a Tier I Support Technician, you will support end users with everyday hardware and software issues, fully on-site in downtown Toronto, Ontario. The ideal candidate will be a student currently enrolled in an IT program at a registered post-secondary institution and will be able to be onsite in Toronto for the duration of the contract.

Responsibilities:

Provide first-level end user support via phone, email, chat, ticketing systems, and deskside. Diagnose and resolve technical issues related to Microsoft products, custom applications, telephony systems, and standard hardware such as monitors, keyboards, printers, and mice. Deploy net new hardware and software as required. Escalate complex or unresolved problems to the appropriate team. Assist users with password reset and account recovery as needed. Support users through any issues that may arise after routine maintenance and upgrades on hardware and software. Document and maintain records of incidents, requests, solutions, and inventory. Follow IT policies and procedures and adhere to best practices and standards. Update/create documentation as needed. Provide training and guidance to users on how to use hardware and software systems effectively and securely.

Requirements:

Currently enrolled in a post-secondary institution, with an IT specialization. Able to be onsite in Toronto, Ontario for the duration of the contract. Experience working in ServiceNow or similar ITSM tool. Strong knowledge of Microsoft products, such as Windows, Office, Outlook, etc. Skilled in troubleshooting and repairing standard hardware such as monitors, keyboards, mice, telephony, etc. Excellent communication and customer service skills. Ability to work independently and as part of a team. Ability to prioritize and manage multiple tasks and deadlines. Ability to learn new technologies and tools quickly.