Tier 1 Technical Support Representative

2 weeks ago

Toronto, Ontario, Canada Beanfield Technologies Inc. Full time
**English Version**

**Our Company**:
We are about building communities, not just networks. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood the importance of connection. That's why we committed ourselves to building a fiber-optic network throughout the community and have continued to expand our network ever since. For 35+ years, we have been proud to build, own, and operate an extensive & robust fiber-optic network throughout Toronto, Montreal, and Vancouver. Now with 450+ employees, we continue to deploy our own construction, fiber splicing, installation, network operations and support teams. Our services are delivered to thousands of commercial and residential service addresses using Beanfield owned facilities.

**Position Summary**:
The Tier 1 Technical Support Rep reports directly to the Tier 1 Technical Support Supervisor and assists with troubleshooting and provisioning of residential customers services and provides support to Customers. Please note that this will be a 14 month contract position.

**Responsibilities**:

- Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
- Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
- Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
- Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
- Follow standard helpdesk procedures.
- Assist Customer Experience Analysts, Installers, and other departments as needed.
- Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
- Must be available 24/7 for all shifts.

Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.

**Skills & Qualifications**:

- 1-2 years of work experience in Telecom tech support roles.
- Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
- Understanding of GPON is an asset.
- IP allocation mechanisms such as DHCP, static assignments, and subnetting
- Must be bilingual.

**_Must love dogs. Yes, you read that right, we have our very own office dog_**

** French Version**

**Notre entreprise**:
Nous construisons des communautés, pas seulement des réseaux. Nous pensons que les personnes sont au cœur de tout ce que nous faisons. Nous nous engageons à améliorer la vie de nos clients, de nos employés et des communautés dans lesquelles nous vivons et travaillons. Fondés dans le quartier mal desservi de Liberty Village à Toronto, nous avons toujours compris l'importance de la connexion. C'est pourquoi nous nous sommes engagés à construire un réseau de fibre optique dans toute la communauté et nous avons continué à étendre notre réseau depuis lors. Depuis plus de 35+ ans, nous sommes fiers de construire, de posséder et d'exploiter un réseau de fibres optiques étendu et robuste à travers Toronto, Montréal et Vancouver. Aujourd'hui, avec plus de 450+ employés, nous continuons à déployer nos propres équipes de construction, d'épissage de fibres, d'installation, d'exploitation de réseaux et d'assistance. Nos services sont fournis à des milliers d'adresses commerciales et résidentielles en utilisant les installations appartenant à Beanfield.

**Résumé du poste**:
Le représentant de l'assistance technique de niveau 1 dépend directement du superviseur de l'assistance technique de niveau 1 et participe au dépannage et à l'approvisionnement des services des clients résidentiels et fournit une assistance aux clients.

**Responsabilités**:

- Fourniture, transfert et soutien des services résidentiels de Beanfield tels que le téléphone résidentiel, la télévision sur IP, l'Internet
- Configurer et dépanner les infrastructures de réseau orientées vers le client, telles que Cisco IOS/XR/XE, GPON
- Dépanner et identifier les problèmes de réseau local des clients, y compris la configuration WIFI et l'assistance générale lors de l'assistance à distance et/ou sur site.
- Identifier les tendances et les modes d'utilisation afin d'identifier les événements de réseau qui peuvent nécessiter une escalade.
- Suivre les procédures standard du service d'assistance.
- Assister les analystes de l'expérience client, les installateurs et d'autres départements si nécessaire.
- Maintenir une connaissance actualisée des tendances, des concepts, des pratiques et des procédures du secteur et de leur impact potentiel sur l'entreprise.
- Doit être disponible 24 heures sur 24, 7 jours sur 7, pour toutes les équipes.

Tout fu

  • Seasonal Tier 1 Customer Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Roadpost Full time

    Summary:As a Seasonal Tier 1 Customer Service Representative, you will support customers with a variety of enquiries via calls,tickets, and chat during our busiest season. You will be responsible for providing helpful information, answeringquestions, supporting Tier 1 level technical troubleshooting or set-up processes, creating orders, and responding...

  • Technical Support Tier I

    2 weeks ago

    Toronto, Ontario, Canada Motorola Solutions Full time

    **Company Overview**:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...

  • Technical Support Representative

    2 weeks ago

    Old Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    10 Compass Ct, Scarborough, ON M1S 5R3, Canada Req #430 Friday, May 10, 2024 Technical Support Representative (Nightshift) About NRT NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader NRT provides next-generation commerce and information-enabling...

  • Tier 1 Canada Research Chair

    2 weeks ago

    Toronto, Ontario, Canada Centre for Addiction and Mental Health Full time

    June 19, 2023 EMPLOYMENT OPPORTUNITY Tier 1 Canada Research Chair, Campbell Family Mental Health Research Institute As Canada's leading mental illness research facility, CAMH's Campbell Family Mental Health Research Institute (CFMHRI) is home to scientists, staff and research trainees conducting leading research to improve the understanding of the...

  • Tier I Support Technician

    2 weeks ago

    Toronto, Ontario, Canada Insight Enterprises Full time

    Description: Our client in the healthcare technology industry, in DT Toronto, is seeking a talented IT Summer Student to assist with Tier I Support for a 3-month contract employment opportunity. As a Tier I Support Technician, you will support end users with everyday hardware and software issues, fully on-site in downtown Toronto, Ontario. The ideal...

  • Remote Temp Technical Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Human Resources Department - NRT Technology Corp. Full time

    Technical Support Representative (Nightshift) NRT is one of the 50 Best Managed Companies, and we're looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and...

  • Technical Sales Representative

    2 weeks ago

    Toronto, Ontario, Canada Henkel Full time

    Technical Sales RepresentativeAt Henkel, you have the opportunity to be part of a global community of over 50,000 pioneers who are constantly reimagining and enhancing life. Our teams at Henkel Adhesive Technologies play a crucial role in transforming industries and providing our customers with a competitive edge through cutting-edge adhesives, sealants, and...

  • Technical Support Specialist Tier 3

    2 weeks ago

    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually.Our vision is to support the most meaningful and healthy futures for all...

  • Virtual Technical Support Representative

    2 weeks ago

    Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Virtual Technical Support Representative to join our team in Toronto.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A minimum of 2 years of experience in a...

  • Cybersecurity Analyst- Tier 1

    2 weeks ago

    Toronto, Ontario, Canada ISA Cybersecurity Full time

    About the Role:The function of a CIOC Cybersecurity Analyst Tier 1 is to be on the forefront of incident response where they will utilize the latest in network security technology while providing Computer Network Defense and Information Assurance (IA) support to ISA's client base and internal network.You will be joining an exciting and rapidly growing...

  • HVAC Technical Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Enercare Full time

    Friday, March 1, 2024 Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you. Job Title: HVAC...

  • Technical Support Associate

    2 weeks ago

    Toronto, Ontario, Canada Blackcart Full time

    Blackcart's Try Before You Buy software brings the in-store shopping experience to eCommerce. We integrate into existing eCommerce stores, enabling shoppers to try products at home for free and only pay for what they decide to keep. Blackcart-powered merchants see 24% higher purchase conversions, 51% higher average order values and 39% higher net sales. We...

  • Technical Customer Support Representative

    1 month ago

    Greater Toronto Area, Canada, Ontario Eurofase Lighting Full time

    ABOUT EUROFASE:For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler,...

  • Tier 1 Canada Research Chair in Supporting Indigenous Health and Well-being

    4 weeks ago

    Toronto, Ontario, Canada University of Ottawa - Faculty of Health Sciences Full time

    The Faculty of Health Sciences at the University of Ottawa invites applications for a Tier 1 Canada Research Chair (CRC) in Supporting Indigenous Health and Well-being. The selected candidate will be offered a tenure-track position at the Associate or Full Professor level at one of the Faculty's Schools that is most aligned with their expertise. The ideal...

  • Tier 1 Canada Research Chair in Supporting Indigenous Health and Well-being

    2 weeks ago

    Toronto, Ontario, Canada University of Ottawa - Faculty of Health Sciences Full time

    The Faculty of Health Sciences at the University of Ottawa invites applications for a Tier 1 Canada Research Chair (CRC) in Supporting Indigenous Health and Well-being. The selected candidate will be offered a tenure-track position at the Associate or Full Professor level at one of the Faculty's Schools that is most aligned with their expertise. The ideal...

  • Tier 1 Canada Research Chair in Supporting Indigenous Health and Well-being

    4 weeks ago

    Toronto, Ontario, Canada University of Ottawa - Faculty of Health Sciences Full time

    The Faculty of Health Sciences at the University of Ottawa invites applications for a Tier 1 Canada Research Chair (CRC) in Supporting Indigenous Health and Well-being. The selected candidate will be offered a tenure-track position at the Associate or Full Professor level at one of the Faculty's Schools that is most aligned with their expertise. The ideal...

  • IT Technical Support Specialist/Help Desk

    2 weeks ago

    Toronto, Ontario, Canada Godspeed Group Full time

    Job Title: IT Help Desk TechLocation: TorontoSchedule: 30 hours per week (Monday,Wednesday,Friday)(Onsite only)**Job Responsibilities:*As a HelpDesk Tech, you will be responsible for providing essential on-site technical support to end-users, ensuring the smooth operation of hardware and software systems. The ideal candidate will possess a strong foundation...

  • Technical Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Mircom Technologies Full time

    Key Responsibilities: Provide technical support for fire safety equipment and security products. Provide troubleshooting support for installations and production. Help resolve technical and engineering related issues that impact sales, installation, or utilization of fire safety and security products. Identify and help resolve product quality issues through...

  • Store Technical Service Representative

    2 weeks ago

    Toronto, Ontario, Canada Equest Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions.Join us and grow your career with our retail team as a Store Technical...

  • Field Technical Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada H&R Block Full time

    The Opportunity: In the position of Field Technical Support Specialist, your main responsibility will be to offer Tier 2 technical support to our district operations. This support will involve troubleshooting network, hardware, and software issues. Additionally, you will be accountable for managing the problem resolution process and determining when to...