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Maintenance Manager

2 months ago

Burlington, Canada InnVest Real Estate Investment Trust Full time
Maintenance Manager Homewood Suites by Hilton Burlington

Place

Location: Burlington, ON

Timelapse

Job Type: Full Time

Calendar_today

Start Date: ASAP

People

Number of Positions: 1

THE OPPORTUNITY: Hilton Garden Inn Toronto/Burlington | Homewood Suites by Hilton Burlington

MAINTENANCE MANAGER

The Company:

Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 100 hotels in our portfolio, representing internationally recognized hotel brands, InnVest is the largest owner of hotels in Canada. Our management team oversees the day-to-day activities of almost 90 hotels, making InnVest the largest operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, British Columbia to Corner Brook, Newfoundland. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The 120 room Hilton Garden Inn Toronto Burlington and 83 all suite Homewood Suites by Hilton Burlington are conveniently nestled between Toronto and Hamilton and 40 KM’s from International Airports. Our Hilton branded Burlington hotels are within the prosperity corridor, near corporate park, international Head Offices, social and athletic venues, boutique shopping, dining and the area’s finest golf courses. From standard rooms to suites featuring kitchens we offer accommodation solutions to meet the needs of corporate travelers, conferences, tournaments, social events, families and visitors from all over. With multiphase renovations in the upcoming future, our team strives to exceed our guest’s expectations and welcome each guest in the spirit and warmth of Hospitality.

Overview:

The Maintenance Manager is responsible for all engineering/maintenance operations, including maintaining the building, grounds, mechanical equipment, guestrooms and utility systems in excellent condition. Accountable for managing the maintenance budget, preventative maintenance and energy conservation.

Duties:
  • Supervises and assists maintenance staff/contractors in the maintenance and repair of plumbing, hotel rooms, A/C and heating, ice machines, swimming pool, lighting, kitchen equipment, refrigeration, laundry, emergency generators, switch rooms, etc.
  • Ensures all maintenance and repairs are completed on a timely, cost-effective basis and according to specifications.
  • Orders necessary materials and tools for repairing equipment and keeps within budgetary guidelines.
  • Maintains an ongoing preventative maintenance program for the hotel.
  • Responsible for administering and documenting equipment preventative maintenance and guest room preventative maintenance.
  • Responsible for the safety of the department and the building.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures and is able to effectively communicate them to subordinates.
  • Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews). Reviews performances and assists in career development.
  • Conducts fire drills, training classes regarding safety, security, department procedures and service guidelines.
  • Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA, Human Rights etc.
  • Ensures all fire and safety inspections are completed and any discrepancies are corrected.
  • Personal vehicle to travel locally or to other locations is a primary job duty.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements. The company reserves the right to modify the duties or qualifications at any time based on business needs.

Health & Safety
  • Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.
  • Establish and enforce all safety policies and procedures. Ensure that an employee complies with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
  • Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
  • Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
  • Insist on good housekeeping and enforce the “Clean as You Go” practice.
  • Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
  • Promptly respond to all work order requests from the Health & Safety Committee or management on a priority basis. Establish a method for flagging Safety/Security work orders.
  • Complete and keep current evacuation plans for guests and employees.
  • Maintain an up-to-date Emergency plan and supervise fire drills, for each shift. Inspect fire protection systems in accordance with hotel engineering procedures, and manufacturers’ recommendations.
  • Participate in the Health & Safety Committee and provide technical assistance.
  • Inspect the property monthly or as often as necessary to ensure compliance with Federal and Provincial Health & Safety regulations.
  • Establish written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions.
  • Accompany inspectors, insurance representatives, the local fire marshal, or other officials on inspections of the property.
  • Perform/ensure annual inspections of all safety equipment conducted. Conduct regular (at least annually) fire drills.
  • Maintain copies of all fire inspection reports, both from insurers and fire marshals.
  • Maintain a list of primary contractors used in all phases of original hotel construction (plumber, electrician, etc.), as well as those used for any subsequent renovations or repairs.

During major renovations and construction work, the Maintenance Manager will be responsible for controlling the activities of the Contractors and enforcing safe work practices.

Qualifications:

Education/ Experience: High School diploma or equivalent. 3+ years progressive maintenance experience in a supervisory role. Working knowledge of electrical and mechanical systems. Working knowledge of various computer software programs (MS Office).

Certification and/or License Requirement: Maintenance Management Professional; Certified Maintenance Manager, Valid provincial driver’s license.

Skills:
  • Guest oriented and service-minded with an attention to detail;
  • Safety Awareness;
  • Working knowledge of electrical and mechanical systems;
  • Effective communication and people management skills;
  • Quick thinking and able to spot and resolve problems efficiently;
  • Ability to manage personnel and meet financial targets;
  • Excellent planning and organizing skills;
  • Ability to multi-task, meet deadlines and work under pressure;
  • Work independently and maintain a positive attitude within a busy environment.
Working Conditions:
  • Will be required to work mornings, evenings, weekends, and holidays.
  • Will be required to work in a fast-paced, stressful environment.
  • Ability to travel regularly/operate own vehicle.
Physical/ Cognitive Activities:

Maintenance Manager. This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

  • The major responsibility in this position is preventative maintenance, therefore a significant portion of the day is spent ensuring all equipment is properly functioning (TV, plumbing, electrical lights, HVAC).
  • The vast majority of time is spent climbing, standing or walking while making repairs in the hotel.
  • This person must be able to receive instructions and communicate progress and or completion of the assignment.
  • Carrying or lifting items that weigh approximately 100 pounds occurs often.
  • Reading and writing abilities are utilized some of the time when having to receive written instructions, or to document the progress of certain repairs.
  • Basic mathematical skills are used some of the time.
  • Ability to travel regularly/operate own vehicle.
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