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Director – People and Culture
2 months ago
Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile, personable and human-centric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration and innovative solutions.
More than contact center expert consulting, Inoria is about enriching the customer experience.
The Director of People and Culture is responsible for supporting Inoria’s vision and goals by co-creating business strategies, expertly advising on and influencing people management, shaping the company’s culture, enhancing employee experience and development, while navigating the people side of change and internal communication efforts.
The Director of People and Culture works closely with the management team to provide strong leadership for the organization.
Principal tasks and responsibilities include:
- Collaborate as a business partner with the management team in developing and executing business strategies to achieve long and short-term goals.
- Along with other directors, ensure alignment of efforts to achieve company’s vision and goals while adhering to best in class people practices.
- Expertly support the executive and management teams as well as all people leaders at Inoria, particularly in areas of conflict resolution, collaboration, coaching, development of others and communication.
- Align change management, talent development and related initiatives to business strategies, identifying opportunities for increased efficiency.
- Represent Inoria as a true ambassador internally, as well as outside of the organization.
- Take an active part in and prioritize own growth and development.
- Provide oversight of Inoria cyclical people processes and their administration, as well as facilitation when appropriate.
- Work to ensure effective, regular, meaningful and timely internal communication throughout the organization.
- Provide solid leadership and expertly manage performance of the direct report(s).
- Oversee hiring, onboarding, training and mentoring of Inoria employees as necessary.
- Provide and/or secure initiatives for continuous professional development of all employees at Inoria.
- Ensure and spearhead all diversity, equity and inclusion efforts at Inoria.
- Other tasks and responsibilities as assigned appropriately.
- Exceptional relationship builder with a proven ability to articulate a vision and influence stakeholders
- Prior experience as a strategic business partner, ideally within a professional services environment
- Experience coaching leaders and building confidence in their own coaching skills
- Knowledge of current legislation related to employment as well as current theories and best practices including recruitment, policy and performance management
- Solid judgment and effective interpersonal and facilitation skills
- Strong business acumen
- Coach accreditation or similar certification would be an asset (preferably ICF certified)
- Minimum 8 years’ experience in a human resource management role
- Post-secondary education required; master’s degree in business or psychology is an asset
- HR-related education and CHRP preferred
- Bilingualism (French & English) is a must
- Professional Services and/or Technology industry experience is highly preferred
