Senior Collections Representative

2 months ago

Mississauga, Canada Konica Minolta Business Solutions U.S.A., Inc. Full time
Overview

The Senior Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.


Responsibilities

- Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for account payable.
- Maintain record of all customers past payments and inform customer of same and prepare non-note lease rental payment schedule for customers.
- Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
- Advises debtor with past due accounts of proper payment schedules and the principles of credit standings.
- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.
- Provide customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
- Administer all collections according to required policies and procedures and perform all credit function and assist customers in obtaining any missing documentation as requested (invoices/statements).
- Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems and negotiate payments with customers if a dispute can’t be resolved (settlement and payment plans).
- Maintain records of all collection accounts by reviewing age trial balance on a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.
- Accountable for reducing delinquency for assigned accounts.
- Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.
- Develops and maintains a positive working relationship with internal and external customers.
- Managing incoming calls from our online customer service line to ensure all calls receive a live agent to assist with any inquiries.
- Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
- Results oriented communication and team interaction.
- Perform other assigned tasks and duties necessary to support the Credit Department.
- Provides credit references to our customer's suppliers, as requested.


Qualifications

- Excellent oral and written communication skills.
- Post-secondary degree and/or completion of community college courses in accounting related field.
- 2-5 years of previous work experience as collections representative.
- Ability to handle multiple tasks with deadlines.
- Detail oriented.
- Highly motivated, self-starting team player.
- Strong PC skills, experience using word-processing and excel spreadsheet applications (V look up’s, pivot tables, macros).
- Works under limited supervision.
- ERP Accounting systems (5 years SAP/S4 experience required).


About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services.


Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

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