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Assistant General Manager

2 months ago

Squamish, Canada Chances Squamish Gaming Centre Full time

This position supports the leadership of the CGC site to uphold the operational integrity of the site and the professionalism of the employees within the site. The role also communicates with all site department heads and management at head office and helps the leadership team produce operational reports. This position manages and oversees all operations of the site, including gaming, food and beverage, and entertainment. It is expected that the successful incumbent will develop their leadership and management skills in this role.

We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities

Key Responsibilities

  • Manages and maintains operations throughout the facility including the gaming floor and food and beverage outlets. Oversees cash flow and security for the facility.
  • Leads and inspires professionalism within the operation through education and example. Maintains strong levels of communication between departments and provides support to staff to maintain a high and consistent level of performance and customer service.
  • Educates and trains managers and supervisors on new initiatives and new procedures and ensures they communicate the same to applicable staff.
  • Provides leadership in all emergency situations and ensures that staff members are aware of their individual responsibilities in an emergency.
  • Provides input on employee promotions and is involved in the selection of employees for promotion, ensures probations are tracked.
  • Maintains good knowledge of labour relations laws and regulations and the impact to the site.
  • Acts as a mentor to staff, provides feedback, and assists them with work-related problems or concerns. Monitors staff morale and recognizes employee achievements.
  • Communicates with all department heads and with management at head office and provides operational and other requested reports.
  • Acts as a resource regarding all policies and procedures as set by Gateway Casinos and BCLC and ensures that they are upheld.
  • Takes on additional responsibilities as required.

What You Bring

  • 3 years of hospitality, casino or food and beverage experience
  • Casino or other gaming experience is preferred
  • 2 years’ experience in a management or supervisory role preferably with casino gaming experience
  • Post-secondary education in business, commerce, hospitality or related field preferred and/or equivalent combination of related education and experience
  • Food and beverage management background considered an asset
  • Proven ability to lead operational change, acquisitions, and due diligence tasks
  • Proven leadership skills – able to direct, supervise and motivate staff
  • Working knowledge of operational budgets and Capex, and financial reports
  • Excellent written and verbal communication – including ability to write external submissions
  • Excellent problem-solving skills
  • Self-motivated, detail-oriented, reliable, efficient and able to multi-task
  • Working knowledge with word processing software, spreadsheets, email, Internet navigation, and presentation software
  • Ability to work reasonable overtime as business needs require
  • Ability to lead operations in a union environment (at applicable locations only)
  • Knowledge in slot and table games analyses
  • Must be able and willing to consider other casino sites within or outside of the province

Working Conditions/Physical Requirements

  • Office and casino environments
  • Overtime work as necessary

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 29 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

Get to Know Gateway

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 27 gaming properties in British Columbia and Ontario and two additional properties in Edmonton, Alberta. Across its entire portfolio, Gateway currently employs approximately 7,000 people and features approximately 334 table games (including 27 poker tables), 13,555 slots, 91 food and beverage outlets and 561 hotel rooms. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2022, Gateway will celebrate 30 years in the business of gaming and entertainment in Canada. Additional information is available at www.gatewaycasinos.com.

Apply Now

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Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier-free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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