Payroll Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Job Description

The Opportunity

Our Group Benefits business is focused on creating an experience that is easy and meaningful to our clients. Group Benefits serves the needs of Plan sponsors, members and market sources, helping make Canadians healthier and organizations stronger. 

The Plan Sponsor Administration team links people, technology and expert services to simplify group benefits administration and provide a consistent, powerful member and client experience. Our team supports our Group Benefits clients, coordinating efforts to provide world class benefits administration and customer service.

If you enjoy working in a fast paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for Plan Sponsor Administration is looking for a PAD & Payroll Specialist to join our team. The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

Responsibilities

• Manage payroll files, which includes:
  • Set up the system that allows the file to run
  • Schedule and coordinate running the files
  • Quality-check the files
  • Send the files to the client
  • Answer inquiries about the files and their content
• Manage pre-authorized debit (PAD) files, which includes:
  • Run queries to identify members who require pre-authorized debit (PAD)
  • Build the pre-authorized debit (PAD) file that contains the members and their premiums
  • Upload the pre-authorized debit (PAD) file into the treasury system
  • Answer inquiries about the pre-authorized debit (PAD) transactions in the files
• Document the custom processes for payroll and pre-authorized debit (PAD) for your assigned clients
• Attend meetings with clients as the subject-matter expert for their payroll and pre-authorized debit (PAD) files

How will you create impact?

Reporting into the Manager of PAD & Payroll, you are part of a group of Payroll Specialists within the larger AdminAdvantage team. Delivering payroll files to clients on time with accuracy contributes to the overall success and top tier service we provide our clients.

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• You realize that the need to continue to learn and invest in your own development is a never-ending journey.
• You never lose sight of the customer - their needs and their experience in doing business with us. You put the customer at the center of everything you do. 
• You learn FAST. You pick up new ideas, concepts, technologies, and tools easily. 
• You have excellent knowledge of Excel and are comfortable learning new applications and tools.
• You have an experience in accounting.
• You demonstrate accountable behavior – you take initiative, and show ownership in everything you do.
• You “go with the flow” and can adapt to change, and even embrace it.
• You successfully manage competing priorities like a champion.
• You maintain your composure and best-self during challenging times or challenging interactions.
• You enjoy working with partners, have top-notch communication skills and are passionate about making their work easier and more efficient.
• You love seeing your team and members of your team succeed. You use the knowledge and skills of your team members, even those with less experience than you.
• You improve morale on your team with good humour and passion for your role.
• You’re comfortable driving solution progress forward – even when your team doesn’t have all the answers yet. Dealing with the unknown and uncertain is no big deal for you. 
• You’re a capable and innovative problem-solver. You don’t like to stand by when you notice that there’s something that could work better for your team or Manulife. You want to improve things – and you do something about it 

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process .  All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. 

We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

We’re proud of our accomplishments and recognitions. Recent awards include:

• Best Place to Work in Asia-Pacific 2022
• Best Place to Work for LGBTQ Equality 2022

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Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers .