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General Manager

2 months ago

Banff, Canada Accoravillage Full time

Tuesday, September 17, 2024

General Manager

Basecamp Suites, Banff

About Basecamp

Basecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and with many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Basecamp Suites Banff is a new 21-unit hotel.

Why Work for Us?

  • Staff events.
  • We have a health benefits plan (Dental, vision, paramedical, drugs, disability, etc...)
  • Staff discount at all Basecamp Properties.
  • Family and Friends discount at Basecamp.
  • There is room for advancement in our growing company.
  • We have a friendly atmosphere.
  • We believe in working hard and having fun

Position Overview

We require a full-time General Manager to run day-to-day operations, displaying exceptionally high standards to ensure maximum guest satisfaction. The General Manager will be responsible for the scheduling/training of all Guest Service Agents and Housekeeping staff for the smooth running of all amenities.

Salary: Dependent on experience

Shifts: 8-hour shifts

Key Responsibilities

  • Human Resources
  • Retains a quality front line staff, leads them to be the best team in our area, and challenges yourself and team on a regular basis.
  • Promotes the Basecamp Brand.
  • Work with People & Culture on a wage grid, retention incentives, hiring and terminating, etc…
  • Present People and Culture with proper documentation and execution plan for termination of employees to be approved.
  • Trains, encourages, supports, acknowledges, disciplines, and terminates employees of the Housekeeping and Guest services department.
  • Conduct 3-month probationary reviews and annual reviews.
  • Ensure awareness of and compliance with all policies.
  • Implements and manages the hotel's health and safety plan and meetings with the health and safety committee.
  • Ensures that labour stays within allocated budgets and targeted revenue.
  • Help to create off season events and promote our rooms and services.
  • Work closely with Guest Services and Revenue Manager to ensure rooms are ready to sell and the highest possible revenue is being generated.
  • Audits and reconciles daily labour at the property.
  • Ensure that monthly financial outlooks are on target and accurate.
  • Respond to audits to ensure continual improvement is achieved.
  • Operations
  • Oversees the operations functions of the property as per the organizational chart.
  • Works with the Director of Operations to create and maintain Housekeeping and Guest Services policies and procedures.
  • Works with the management team to respond to disturbances in guest rooms, medical emergencies, and guests with a focus on overall safety and security throughout the property.
  • Insists upon meticulous cleanliness throughout the hotel.
  • Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations, and revenue enhancement by providing motivational leadership.
  • Collaborates with the front desk to ensure pre-arrival requirements are met in preparation for check-in.
  • Proactive approach on guest comments/issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations.
  • Schedules and tracks annual and semiannual deep cleanings.
  • Inspects and documents repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance.
  • Make suggestions to the Director of Operations concerning improvements which would lead to more satisfied customers and/or increase volume of business or profit.
  • Establish the hotel’s reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.

Skills and Experience

  • Previous working experience with property management system software.
  • Working knowledge of Microsoft Windows – Outlook, Excel, Word.
  • A solid understanding of pricing, budgets and cost controls.
  • Valid Driver’s License with clean abstract for three years minimum.
  • Hot Tub Certification (will be training).
  • First Aid Certification (will be training).

At Basecamp Resorts, we are dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed to fostering diversity and inclusion and celebrate differences. If you require accommodations during the hiring process, please contact Beth at careers@basecampresorts.com to discuss your needs confidentially.

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