Restaurant Floor Manager

5 days ago


Old Toronto, Canada Eataly Group Full time
Restaurant Floor Manager - Eataly Don Mills
  • Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

The Floor Manager assists the Food & Beverage Manager in the day-to-day operations of Eataly’s full-service restaurants. Reports to the Food & Beverage Manager and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.

  • Supports the Food & Beverage Manager with hiring, assigning, training, evaluating and terminating employees
  • Documents, investigates, escalates and resolves all employee and guests incidents
  • Ensures exceptional service standards are consistently met and that activities are carried out effectively
  • Inspects dining room and storage areas to ensure compliance with health and safety regulations
  • Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications
  • Reviews financial information such as sales, inventory and costs to monitor budget
  • Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
  • Performs other duties as required or assigned
    • 2+ years of experiencing leading or managing a front-of-house restaurant team
    • Understanding of steps of service
    • Outstanding communication, leadership and problem-solving skills
    • Bachelor’s Degree or Associate’s Degree in Restaurant Management or Hospitality preferred
    • Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
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