Floor Manager

4 months ago

Toronto, Canada Scale Hospitality Full time

About Us

THE PUB REINVENTED.

We’re a hip gastropub offering a familiar yet refreshing experience. Sit back for an elevated pub meal and relax with a large selection of local craft beers, or classic and contemporary cocktails.

We are looking for a **FLOOR MANAGER **to join our FOH team

The **FLOOR MANAGER** is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the **FLOOR MANAGER** assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

**DUTIES AND RESPONSIBILITIES**:

- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery

**SKILLS AND QUALIFICATIONS**:

- 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Sommelier accreditation or wine education is also an asset
- Strong leadership abilities; a positive outlook; passion for “the biz”
- Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail
- Solid communication skills, verbal, written and presentation
- Strong work ethic and self-motivated; high degree of integrity
- Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement

**SCALE HOSPITALITY GROUP** recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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