Restaurant Floor Manager

1 week ago

Toronto, Ontario, Canada Eataly North America Full time

Company Description
Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim

for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and togo counters
  • SHOP a selection of highquality Italian, local and homemade products
  • LEARN through our classes and our team's product knowledge
The Floor Manager assists the Food & Beverage Manager in the day-to-day operations of Eataly's full-service restaurants.

Reports to the Food & Beverage Manager and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.


  • Supports the Food & Beverage Manager with hiring, assigning, training, evaluating and terminating employees
  • Documents, investigates, escalates and resolves all employee and guests incidents
  • Ensures exceptional service standards are consistently met and that activities are carried out effectively
  • Inspects dining room and storage areas to ensure compliance with health and safety regulations
  • Estimates frontofhouse food and beverage needs, and supervises intake orders to ensure specifications
  • Reviews financial information such as sales, inventory and costs to monitor budget
  • Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
  • Performs other duties as required or assigned

Qualifications

  • 2+ years of experiencing leading or managing a frontofhouse restaurant team
  • Understanding of steps of service
  • Outstanding communication, leadership and problemsolving skills
  • Bachelor's Degree or Associate's Degree in Restaurant Management or Hospitality preferred
  • Knowledge of Italian cuisine and beverage highly preferred

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Ability to lift up to 50 pounds
  • Ability to exert wellpaced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Food Handler's License preferred

Additional Information Benefits and Perks**- Medical, Dental, Vision Insurance

  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
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