Branch Lead

3 weeks ago

Ottawa, Canada Chit Chats Express Inc. Full time
Branch Lead - Permanent Full-Time - Nepean ON
  • Full-time

Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you relate to being Caring, Curious and Cheerful; we are looking forward to having you onboard

As Branch Lead, you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful, low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive, healthy and engaged. You start each day by getting together with your team to review new communications, workflows and goals.

You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support, Compliance and Returns teams when troubleshooting client issues, and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team, merchandising products and signage to uplift the store's visual appearance and communication.

And, at the end of the day, you ensure your team delivers an end-of-day report, highlighting the key daily numbers and create an action plan for the following day based on your weekly plan.

Responsibilities to Clients and Partners

  • Oversees all branch operations to ensure strict adherence to all compliance expectations, policies and procedures
  • Establishes and implements values, vision and mission into everything we do
  • Be a voice and ear for the team as well as for the business and the clients
  • Provides coaching, training and guidance to all branch personnel and mitigates conflict resolution
  • Interacts and develops positive rapports with customers and represents the company in a professional manner while taking every opportunity to build our business
  • Promotes employee satisfaction with Employee Retention a key goal
  • Provides support and regular feedback to the Executive Management Team
  • Responsible for the cleanliness, safety, and organization of the branch
  • Manages inventory effectively
  • Responsible to ensure full compliance with all company safety and risk management policies and procedures
  • Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face
  • Additional responsibilities as required
    • Currently, branch hours are Monday to Friday 10am to 6 pm
    • Branch/Store management is preferred
    • Strong computer skills including expertise with Moneris, Google docs and Microsoft Office
    • Willing to accept full accountability for branch operations
    • Ability to stand for long periods of time
    • Heavy lifting may be required
    • Ability to multi-task with attention to detail and remain positive
    • Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out
    • Excellent communication skills, both verbal and written
    • Strong Typing Skills -Minimum 50 WPM and
    • 1+ years office administration experience
    • Possess a passion for serving people, going above and beyond and making it right for the customers
    • Trustworthy, organized, reliable and has a positive outlook

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment.

As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Covid-19 update: Chit Chats is an essential service. We have strict Covid safety protocols in place for both our clients and our staff.

#J-18808-Ljbffr

  • Branch Lead

    4 weeks ago

    Ottawa, Canada Chit Chats Full time

    Company Description Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Branch Manager

    4 weeks ago

    Ottawa, Canada Reliable Parts Full time

    **About Reliable Parts**:Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and multiple distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the...

  • Branch Manager

    6 days ago

    Ottawa, Canada Euro Tile & Stone Full time

    **Ottawa Branch Manager** **Reports To** **COO** **_____________________________________________** Euro Tile & Stone provides carefully curated collections of porcelain tile, marble and countertops sourced all over the world coupled with exceptional service, expertise and supply chain to deliver an excellent client experience. We help to transform our...

  • Branch Manager

    3 days ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    2 days ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    2 days ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    6 days ago

    Ottawa, Ontario, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Manager

    6 days ago

    Ottawa, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Lead

    3 weeks ago

    Ottawa, ON, Canada Chit Chats Express Inc. Full time

    Branch Lead - Permanent Full-Time - Nepean ON Full-time Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be...

  • Branch Manager

    7 days ago

    Ottawa, Canada Alterna Full time

    **Scope of Position** Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    7 days ago

    Ottawa, Canada Alterna Savings Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    4 days ago

    Ottawa, ON, Canada Alterna Sa Full time

    Description Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager in Training

    4 weeks ago

    Ottawa, Canada BMO Financial Group Full time

    3775A Strandherd Drive Ottawa Ontario,K2J 4B1 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Warehouseperson/branch Driver

    4 weeks ago

    Ottawa, Canada Gentek Full time

    Company Description Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees...

  • Branch Manager – Ottawa/Cardinal

    3 weeks ago

    Ottawa, Canada Brandt Full time

    Brandt Tractor Ltd. has an exciting opportunity for a Branch Manager in our Ottawa and Cardinal, ON Peterbilt Truck & Trailer location.  Reporting to the Division Manager, the Branch Manager will be responsible for managing all daily branch activities, and must be a highly motivated individual who possesses excellent communication and interpersonal...

  • Coordinator, Community or District Branch

    4 weeks ago

    Ottawa, Canada City of Ottawa Full time

    Requisition ID: 11766 Department: Ottawa Public Library Service: Branch Operations Branch: Public Services Employment Type: 1 Permanent Full Time Position Work Hours: 35 hours per week Affiliation: CUPE 503 Library Salary Information: $79 270,10 - $94 609,06 annually (2024 rates of pay) Location: Library Main Branch, 120 Metcalfe Street City:...

  • Junior Overseas Branch Associate

    3 weeks ago

    Ottawa, Canada Invest Ottawa Full time

    As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can grow and scale faster! As part of this initiative, we have partnered with our client, SmartInside AI on their search for a Junior Overseas Branch Associate! Company Background: SmartInside AI is a dynamic global...

  • Junior Overseas Branch Associate

    3 weeks ago

    Ottawa, Canada Invest Ottawa Full time

    As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can grow and scale faster! As part of this initiative, we have partnered with our client, SmartInside AI on their search for a Junior Overseas Branch Associate! Company Background: SmartInside AI is a dynamic global...

  • Junior Overseas Branch Associate

    3 weeks ago

    Ottawa, Canada Invest Ottawa Full time

    As an initiative of the city’s economic development agency, Invest Ottawa, Work in Ottawa helps tech firms fill open positions quickly so they can grow and scale faster! As part of this initiative, we have partnered with our client, SmartInside AI on their search for a Junior Overseas Branch Associate! Company Background: SmartInside AI is a dynamic global...

  • Sac-osla Branch

    4 weeks ago

    Ottawa, Canada Speech-Language & Audiology Canada (SAC) Full time

    **SAC-OSLA Branch - Ontario Government and Community Relations Manager** Speech-Language & Audiology Canada (SAC) is a national non-profit association that represents over 7,000 speech-language pathologists, audiologists and communication health assistants. We have a fantastic opportunity for the right individual to join our organization. This is full time...