Branch Manager

2 months ago

Ottawa, Canada Reliable Parts Full time

**About Reliable Parts**:Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and multiple distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the organization.

**About the Position**: The Branch Manager is responsible for overseeing and coordinating all operations of a branch. Duties include staff training, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets.

**Task and Duties**:

- Directs the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
- Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
- Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
- Assist in the development and maintenance of a qualified staff within defined headcount parameters.
- Assist in the development of standards of performance as a basis of review. Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Assist in the development and maintenance of company safety policies
- Ensure all work required (including discrepancy processing) is completed efficiently, accurately and timely, including but not limited to receiving, restocking, picking, shipping, returns, inventory management etc
- Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, hiring decisions, providing training, coaching, development and motivation to improve the branch performance.
- Maintain all physical aspects of the building in good working order, including but not limited to racking, MHE, building systems (HVAC etc), work and break rooms etc and ensuring the company meets all lease obligations.
- Maintain building operations to comply with all regulatory obligations, including but not limited to OSHA, HazMat, Federal, State and Local regulations
- Constantly review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
- Must be able to pass certification of training on warehouse equipment where applicable (ie: fork truck, wave picker, pallet jack, etc)
- Ensure customers receive efficient and expedient service by all personnel including but not limited to receiving, restocking, picking, shipping, returns, inventory management etc
- Active involvement with escalated customer issues
- Ensure all front counter operations are performed per policies and procedures
- Manage retail display area to meet company goals and objective.
- Participate in daily, weekly, monthly and annual planning processes as appropriate.
- Fulfill roles and responsibilities of absent employees as needed
- Encourages a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency
- Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
- Maintain vendor contracts for warehouse related areas including but not limited to waste management, security, corrugated supplies, packing supplies, etc.
- Evaluate and execute best practices and improvement opportunities.
- Provide regular feedback to Regional Management on overall operations of branch, sharing effective practices, competitive intelligence and business opportunities.
- Prepare reports including but not limited to Unconfirmed Shipper, Open Transfer, etc
- Project a favorable image of the company to enhance public recognition
- Adhere to high ethical standards and comply with all regulatory and applicable laws
- Special projects as assigned by management

**Education and Job Requirements**:

- Excellent customer service skills
- Excellent communication skills
- Ability to perform in stressful and demanding environment
- Ability to motivate, lead, and develop staff
- Minimum of 5 years prior supervisory experience desired
- Minimum 4 years customer service experience
- Proficient in Microsoft Office products (specifically Excel, Word, Outlook)

**Benefits**:

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