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Benefits Administrator
2 months ago
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
To learn more about us and our culture, follow the link to Our Story - Our Story
About the Job
We are looking for a Benefits Administrator who will provide day-to-day implementation and administration of the benefit programs in North America which may include Open Enrollment, cancellations, changes in salary, follow-ups for employees on leave of absence, and other critical employment services.
As Benefits Administrator, You Will…
- Coordination of annual strategy, open enrollment, renewal and 401k committee meetings
- Attend biweekly and annual meetings, disseminate information to team members, and follow up on action items
- Complete annual benefit surveys and market benchmarking
- Review and complete monthly compliance items
- Track, coordinate and review all documentation for benefits & 401k compliance testing and audits
- Maintain and update the Dayforce Benefit Overview pages and benefit information in the HR Toolkits
- Draft benefit communications (open enrollment, renewal, etc.) and work with Marketing to create distros and post to applicable internal sites
- Maintain the global benefit renewal calendar - ensure all benefit deadlines are documented and team members are notified in advance
- Assist in obtaining benefit information from all global sites and tracking of renewals
- Stay up to date on legislative and regulatory changes that impact our benefit plan (e.g. Secure 2.0, ERISA, ACA, DOL, IRS, etc.)
- Working with service partners/HR team to plan new hire benefit orientations, introductions to EFAP program, 401(k) entry, etc.
- Additional project work as the department scales
As Benefits Administrator, You Have…
- A post-secondary diploma or degree in a related field
- Minimum 3 years experience in benefit administration in an employer setting
- Experience with Ceridian Dayforce is an asset
- Strong communication and customer service skills
- Above average technical ability using MS Office and Google Workspace products
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Excellent problem solving, critical thinking and analytical skills
- Superior attention to detail with an eye for accuracy
- Excellent organizational and time management skills to complete work in a timely manner
IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
IntouchCX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.
Benefits of Working as a Benefits Administrator…
- Industry-leading medical, vision, and dental benefit plans + paid time off benefits
- Amazing career growth opportunities
