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Senior Property Manager

3 months ago

Victoria, Canada Centurion Asset Management Full time

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 350 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust (“REIT”) owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them. Centurion Financial Trust (“CFiT”) is an income and growth-oriented trust that invests in a diversified portfolio of debt investments that include but are not limited to mortgages, opportunistic real estate developments, and corporate debt. Investors pool their funds to invest in mortgage and growth-oriented credit opportunities and participate in the yields from interest income and net profit from equity.


Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.


Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.


Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. We offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Flexible Work Week Schedules; Vacation Policy based on Length of Service; Summer and Holiday Hours Programs; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Ergonomic Workstations Equipped with Standing Desks; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Quarterly Townhall Meetings and Social Gatherings; Employee Innovation Program; and Corporate Discount Card.


Overview


Reporting to the Director of Residential Operations, the Senior Property Manager is responsible for the professional management, administration and leasing of a Centurion portfolio of communities for Centurion Property Associates Inc.


The Senior Property Manager is accountable for the management of all related resources, contracts, tools and supplies to ensure Centurion Asset Management Inc. | Centurion Property Associates Inc. real property assets are effectively and efficiently managed to the established standards and within established budgets.


Responsibilities


Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of staff, Contractor, Vendor, and Consultant performance issues.


Human Capital Management

Oversee the day-to-day activities of the Maintenance and Property Management teams, offering support and guidance on a regular basis. Organize and facilitate regular team meetings with staff to reinforce established standards and address common concerns, issuing directives resulting from the meetings in a timely manner. Establish performance objectives and metrics for the departments, providing regular feedback and addressing underperformance in a timely manner. Work closely with Human Resources to develop and implement a training program, ensuring that team members are cross-trained to lessen business risk and that clear career progression paths are identified. Lead, motivate and coach the team, providing the necessary training and tools to ensure that all management and leasing efforts are executed to established standards and meet established objectives. Ensure that the team is fully supported and has all the tools necessary to achieve targets in a timely manner.


Customer Service

Professionally and courteously handle all Resident inquiries, feedback, complaints or concerns. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion’s Vision, Mission and Values. Promote a strong sense of community.


Ongoing Operations

Operate properties consistent with the expectations of the management contract and approved annual budgets. Be responsible for ensuring all Centurion Property Associates’ policies and procedures are adhered to; constantly motivate and develop site staff, managing performance to established standards. Authorize Work Orders and Purchase Orders to approved limits, being cognizant of year-to-date expenditure and approved annual budgets. Review and approve invoices according to standard policies and procedures. Review and approve new leases according to established approval criteria. Ensure the timely collection of rent; initiate follow-up where payments are not made and initiate and attend to legal and collection as required. Continually review and evaluate the market rates for each property, ensuring revenues are optimized in the competitive environment. Complete regular site inspections of properties including vacant apartments, building common areas and plant operations to identify opportunities, and report any concerns or deficiencies promptly to Property and Asset Management. Ensure preventative maintenance is scheduled and completed. Set and monitor performance and quality targets for site maintenance; monitor service contract performance. Ensure compliance with all legislation, including but not limited to: the Residential Tenancies Act, Labour Relations Act, Fire Code and Occupational Health and Safety Act. Complete other tasks as assigned


Administration and Reporting

Complete required operating and financial reporting including detailed monthly property reports and variance analysis. Complete weekly availability and traffic reporting as required. Develop and remit quarterly re-forecasts and annual budgets according to established timelines; assist the Director, Technical Services and Project Managers with the preparation of capital budgets including the development of five-year capital plans for each site. Maintain an orderly office area, including proper filing of all hard and soft copy documentation and correspondence. Assist with any Asset Management analysis and reporting as required. Review and approve monthly Superintendent expenses, ensuring accuracy of the Expense Form. Complete any other reporting consistent with the requirements of the property management contract.


Capital Project Management

Review apartments at turnover and prepare a scope of work consistent with established renovation standards. Inspect renovated apartments at completion and follow up to ensure any/all deficient items are addressed in a timely manner and the Resident is satisfied. Assist the Director of Residential Operations with the implementation and management of annual capital expenditure work at each site. Prepare all capital notices that are to be posted on-site for approval by the Director, Fixed Asset Management and Innovation.


Risk Management

Ensure ongoing compliance with current codes, technical safety standards and legislation. Assist with effective and prompt resolution of municipal and provincial work orders. In cooperation with insurance entities, assist with the completion of quarterly or annual risk assessments, incorporate into capital or operations planning and implement as required to mitigate risk.


Requirements

  • A passion for excellence in customer service delivery;
  • Minimum 3-5 years of property management experience is required; Multi-Residential operations experience with a national portfolio is considered an asset;
  • Student operations experience is considered an asset;
  • Exceptional written and oral communication skills;
  • Excellent organizational skills with a strong ability to multi-task;
  • Strong interpersonal skills;
  • Strong command of MS Office products: Word, Excel, PowerPoint;
  • Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
  • Forward thinking with an ability to develop creative strategic solutions to issues;
  • Salary range between $70,000.00 and $85,000.00;
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
  • Experience with Yardi property management systems is considered an asset.

Centurion Asset Management Inc. | Centurion Property Associates Inc. is an inclusive and equal-opportunity Employer. If you require a disability-related accommodation to participate in the recruitment process, please email us. We will accommodate your needs under the Ontario Human Rights Code.

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