Bilingual Principal, Client Success Relationship Manager
7 days ago
ADP is hiring a Bilingual Principal, Client Success Relationship Manager
Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark?
As a Bilingual Principal, Client Success Relationship Manager at ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.
ADP Canada is actively searching for a Principal, Client Success Relationship Manager to provide expert relationship support to clients of varying size and complexity.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.
What you’ll do: Responsibilities
- This role is the primary point of accountability and is responsible for setting and managing the client expectations.
- Develops and enhances business partnerships by fully engaging and building trust with our client's key decision makers to drive client satisfaction, retention, and an overall positive client experience for the Major and National Accounts Comprehensive Services clients.
- Possesses an understanding of our clients' business objectives and requirements to proactively demonstrate and deliver increased value through the life cycle of the client.
- Proactively delivers increased value by demonstrating continuous improvement and change management best practices throughout the life cycle of the client.
- Understands and supports our client's business objectives and strategic direction through utilization of our offering.
- Acts as a liaison between the client and ADP by serving as an empowered internal client advocate and coordinating communication among the various internal business partners including implementation, service, HRBP, sales, and other support teams.
- Proactively works with the client as their needs change and grow to ensure product alignment is optimal.
- Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
- Partners with ADP Sales for alignment and sales opportunities through communication of the business, governance, and service delivery model through sales presentations for prospective clients.
- Creates strategic account reviews and determines goals and objectives for the client.
- Monitors and manages the change and risk associated with the client's business requirements, applies communication skills, and partners with the client to successfully manage change with ADP Standard Operating Procedures and incorporates Change Control process as applicable with the ADP Team.
- Shares information internally and with Product Management to ensure our technology and services maintain competitive advantage.
TO SUCCEED IN THIS ROLE: Requirements
- English/French bilingualism is mandatory.
- A minimum of 7-10 years of progressive career experience with demonstrated proficiency in managing large, complex client account relationships (Client Service, Relationship Management, B2B experience preferred).
- Extensive experience building relationships with clients is essential.
- Superior client service skills (both verbal and written communications) and strong active listening skills.
- Expert level communication, influence, and negotiations.
- Ability to collaborate and work effectively within cross-functional teams, builds consensus, and breaks down organizational barriers.
- An understanding of ADP's infrastructure and ADP's tradition and new product/services business processing and outsourcing is helpful.
- Prior experience in HCM or HR is beneficial.
Bonus points for these: Preferred Qualifications
- Bachelor's Degree preferred or equivalent experience in a relationship or account management role.
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for?Apply today
Jobs.adp.ca
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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