Senior Account Manager

2 weeks ago

Old Toronto, Canada OLIVER North America Full time
About the role:

OLIVER is hiring a Senior Account Manager to join our hybrid onsite team in Toronto

As a Senior Account Manager, you will have excellent communication skills, fielding and managing client requests, while bringing strong business acumen across several business disciplines. Youwill ensure that work is assigned to appropriate staff and facility. You are detail-oriented and organized, maintaining internal timelines and ultimately delivering to client campaigns. Experience in planning and execution of full-funnel marketing campaigns, and experience in customer email communications is also a requirement.

What you will be doing:
  • Internal support as well as client support in the management of project details from start to completion
  • Review all project requests, schedule and plan accordingly
  • Maintain workflow system
  • Maintain an accurate and up-to-date record of all projects and their status using our workflow management technology
  • Obtain client feedback in a structured manner and share with teams
  • Monitor and incorporate feedback from the client and/or the internal team for continuous workflow improvement
  • Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
  • Maintain clear face-to-face communication with clients at all times and manage client expectations
  • Responsible for asset librarian responsibilities of client assets
  • Oversee the day to day of the studio and agency assigned team providing direction and delivering projects with excellence
What you need to be great in this role:
  • 3+ years of experience in Account Management or Project Management in a creative department
  • Bachelor’s degree in a related field or equivalent
  • Experience in a fast-paced environment with the ability to work under tight timelines
  • Ability to handle multiple projects at a time
  • Must be able to multitask and prioritize workload
  • Customer service skills
  • Good written and interpersonal skills
  • Highly organized
  • Excellent attention to detail
Req ID: 8941 #LI-PS1#LI-midsenior #J-18808-Ljbffr

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