Credit Support Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines, engines, Solar gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition

Manages credit verification and processing for commercial loan applications to minimize risks, in accordance with established policies, procedures and guidelines.

Responsibilities

• Manages credit investigation activities, including credit analysis, evaluation and the rating of customers.

• Leads in financial analysis and risk assessment on accounts; supports the underwriting team on the structure

and items in loan packages.

• Oversees existing workflow, finds opportunities to reduce cost and risks, and implements process

improvements while adhering to related policies and procedures.

• Monitors negative credit trends and adverse signs in existing account quality; recommends preventive actions and presents to the team

Degree Requirement

Degree or equivalent experience desired

Skill Descriptors

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level Extensive Experience:

• Evaluates and makes contributions to best practices.

• Processes large quantities of detailed information with high levels of accuracy.

• Productively balances speed and accuracy.

• Implements a variety of cross-checking approaches and mechanisms.

• Demonstrates expertise in quality assurance tools, techniques, and standards.

• Employs techniques for motivating employees to meet or exceed accuracy goals.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Extensive Experience:

• Seeks discrepancies and inconsistencies in available information; explains variances.

• Organizes and prioritizes the sequence of steps to be taken to remedy the situation.

• Identifies many possible causes for a problem based on prior experience and current research.

• Approaches a complex problem by breaking it down into its component parts.

• Chooses among a diverse set of analytical tools according to the nature of the situation.

• Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Level Working Knowledge:

• Delivers helpful feedback that focuses on behaviors without offending the recipient.

• Listens to feedback without defensiveness and uses it for own communication effectiveness.

• Makes oral presentations and writes reports needed for own work.

• Avoids technical jargon when inappropriate.

• Looks for and considers non-verbal cues from individuals and groups.

Customer Service Management: Knowledge of customer service priorities and ability to utilize tools and techniques for maintaining an environment where all understand, and are committed to providing excellent service to internal and external customers.

Level Extensive Experience:

• Communicates with clients on quality of service measurements.

• Ensures teams maintain focus on value-added services.

• Conducts and acts on reviews of open service requests.

• Identifies and resolves gaps in customer expectations versus actual service levels.

• Negotiates the terms of deliverables, service level agreements, and expectations.

• Verifies client satisfaction and keeps customers informed.

Credit Analysis and Verification: Knowledge of credit analysis and verification; ability to utilize tools and techniques to determine the credit-worthiness of an applicant.

Level Extensive Experience:

• Compares and contrasts different benchmarks and measures for assessing credit risks.

• Trains others on alternative approaches and methodologies for credit analysis.

• Conducts credit analysis for individuals and business entities.

• Contributes to the establishment of best practices in credit analysis and verification.

• Advises others on the use of technology in strategic credit analysis policy management.

• Analyzes how credit decisions impact the customer.

Fraud Detection and Prevention: Knowledge of fraudulent situations; ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraud.

Level Working Knowledge:

• Researches specific fraudulent acts that have occurred in a specific line of business.

• Utilizes recommended methodology to conduct fraud investigations.

• Selects appropriate fraud detection tools and techniques.

• Implements common fraud prevention tools and techniques.

• Participates as a member of a fraud investigation team.

Loan Origination: Knowledge of the skills, methods and technologies used to process new loan applications; ability to perform loan origination activities while adhering to established policies and procedures.

Level Extensive Experience:

• Provides solutions to develop and improve new loan products.

• Oversees credit review processes to ensure the accuracy of risk rating and repayment capacity.

• Communicates with the IT department on loan origination system enhancements.

• Monitors all loan service related local laws and regulations; frequently updates internal policies.

• Consults on loan origination accelerator solutions.

• Monitors and resolves abnormal situations and difficult problems in loan origination processes.

Financial Analysis: Knowledge of tools and approaches of financial analysis; ability to read, interpret and draw accurate conclusions from financial and numerical material.

Level Working Knowledge:

• Applies principles used to evaluate the economics of investment decisions.

• Interprets major types of financial statements issued by the organization.

• Utilizes basic qualitative and quantitative tools and techniques with proficiency.

• Works with a specific financial analysis tool set.

• Implements valid financial analysis aligned with key criteria.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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