Divisional Sales Manager

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Country/Region:  CA

Application Deadline:  N/A

As the largest jewellery company in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.  

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career.  

About the Team:   

At Pandora our Divisional Sales Manager (DSM) is responsible for driving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts, shop-in-shop locations, and owned and operated (O&O) concept stores. You will manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

You will be responsible for achieving a sell-in and sell-out budget in every door, and own the success of your region, whilst ensuring that our customers’ experience is flawless and consistent every visit.

You will have the opportunity to build and develop a high-performing team through recruitment, retention, training, and development of individuals.

• Deliver sales performance against forecasts and targets by acting upon best practices and effectively executing business plans and sales strategies throughout the region
• Identify trends, wins, and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of the area
• Partner with the Divisional Sales Director to set sales and KPI goals for the owned channels within the region
• Set KPI goals, budgets, objectives, and marketing plans for each multibrand and franchise store in the region and communicate with owners
• Reviews store financial reports, analyzing Key Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies, and coaches as appropriate.
• Coach and support Store Managers, account owners, and franchise owners on talent management, inventory management, brand standards, and operational standards.
• Coach and support Store Managers, account owners, and franchise owners to drive service excellence in store, with a focus on delivering a world-class customer experience
• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity, and reduce shrink
• Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Managers to take appropriate action
• Proactively recruit, develop, and retain Store Managers and store leadership as needed 
• Leads the rollout of company initiatives and product launches, consistently monitors progress, and provides ongoing coaching to ensure success
• Determines the optimum use of payroll and resources to maximize store contribution and financial results for O&O stores
• Analyze and optimize the sell-in and sell-out performance of multibrand and franchise stores
• Monitor and help manage inventory levels at each wholesale / franchise account to optimize sell-in and sell-out.
• Prospect for new multi-brand opportunities for continuous growth and development of the region
• Optimize multi-brand network by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts to maintain the best mix of accounts to maximize the sales potential of the region
• Monitor and respond as needed to customer experience surveys for owned and franchise stores 
• Travel to all points of distribution within the region to have a strong field presence, build relationships, and gain a firsthand understanding of the business
• Develop and foster relationships with wholesale retailers and key accounts within the region
• Build key cross-functional relationships, communicate as needed relevant business information, and gain support for ongoing field needs present and future as changes occur through the store fleet growth
• Control expenses within the region to meet budget guidelines
• Maintain accurate reporting on the performance of the region – forecast and report on sales performance on a regular cadence
• Define and role model the target behaviors for the sales organization in collaboration with the wider leadership team

Craft your career with us if you have:  

• Bachelor's degree in Business, Marketing, similar field, or equivalent working experience
• 8+ years of multi-store leadership experience
• Retail and wholesale experience
• Geographically located in division or willing to relocate to division
• Value-based leadership skills with a proven ability and passion to coach and develop talent
• Entrepreneurial and strategic thinker with the planning and execution capabilities to grow the business in the short and long-term 
• Self-motivated and driven toward the achievement of goals
• Proven track record of increasing sales and store profitability
• Ability to build relationships, manage key stakeholder relationships, and influence others internally and externally
• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diverse backgrounds
• Solution-oriented and demonstrated ability to overcome challenges
• Strong understanding of inventory management to maximize business potential (i.e. product assortment, quantities, etc.)
• Comfortable with ambiguity and working “in the grey”
• Strong business acumen and analytical capabilities
• Experience working with key performance indicators and metrics, with an understanding of the behaviors that drive performance metrics
• Ability to adapt to changing priorities and lead change management initiatives throughout the organization
• Thrives in a fast-paced, complex organization

Travel: up to 80% based upon geography

• We Dare We offer a robust compensation package including base, bonus, and RRSP program to help you secure your financial future 
• We Care Pandora offers extensive benefits including: Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, a recognition program, and product discounts 
• We Dream Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement, and more 
• We Deliver PTO Package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays

About Pandora:   

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.  

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.  

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM:  

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.