System Liaison Specialist

4 days ago

Vernon, Canada City of Vancouver Full time
System Liaison Specialist (Jr. BA) Requisition ID:41700

Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

Main Purpose and Function
The Junior Business Analyst supports the Senior Business Analyst with delivering business solutions and improving business process efficiencies through various customer service channels i.e. Phone, Chat, Web, ServiceDesk.The position works closely with the senior business analyst, internal and external clients to help design, develop, test, implement and support solutions for the centre.

Specific Duties/Responsibilities
  • Assists in the planning, design and development of new processes and enhancements to existing.
  • Assesses “As Is” and “To Be” processes and documents findings in high-level process maps.
  • Liaises with and develop stakeholder relationships with internal/external teams on process changes and enhancements.
  • Facilitates project planning and implementation activities such as scheduling regular meetings, taking minutes, managing communication with Senior Business Analysts and other Technology Services teams.
  • Acknowledges and resolves ServiceNow tickets for script modifications, new scripts and data requests.
  • Configures business processes in a ServiceNow system development environment.
  • Creates documentation for business processes to support training development and change management.
  • Actively participates in business process reviews to improve existing and/or new business processes by assisting the Senior Business Analyst with gathering business requirements, documenting business process changes and implementing changes for call-taking. May recommend changes on how to better create the workflow or recommend a technical solution to improve or automate a business process.
  • Plans, designs and develops draft versions of new processes and enhancements to existing processes.
  • Performs system and user acceptance testing (UAT), creates UAT scripts, and documents the findings for approval by process owner.
  • Conducts data analysis, documents findings, and prepares power-point deck to present recommendations to the internal and external clients.
  • Other duties/responsibilities as assigned.
Qualification Requirements
Education and Experience:
  • Completion of secondary school, grade 12 or equivalent supplemented by courses in business analysis or related field of study, or equivalent combination of training and experience.
Knowledge, Skills and Abilities:
  • Considerable knowledge of problem definition and solution techniques applicable to the work performed.
  • Considerable knowledge of the functions, procedures, practices, and requirements of the department as related to the work performed.
  • Sound knowledge of all Contact Centre related technologies and systems.
  • Sound knowledge of ServiceNow, Adobe Acrobat, Microsoft Suite Applications, Vandocs
  • Excellent critical thinking skills.
  • Strong proficiency with the English language both written and verbal.
  • Excellent business writing skills.
  • Ability to problem-solve and provide creative ways to resolve issues.
  • Ability to analyze data and provide insights of business value.
  • Ability to build and maintain working relationships and provide exceptional customer service to clients and stakeholders both internal and external to the workgroup.
  • Ability to self-manage small projects and escalate key findings.
  • Ability to design and conduct user tests on new or revised programs and to develop report reconciliation procedures, as required.
  • Ability to provide advice and assistance regarding the application of computer procedures to department operations and to resolve or identify related user problems.
  • Ability to prepare and maintain a variety of reports, plans, documentation, and records related to the work.
  • Ability to participate in the identification and implementation of major computer-oriented projects within the department
Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work remotely 1 – 4 days a week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.

Business Unit/Department:IT, Digital Strategy & 311 (1070)

Affiliation:CUPE 15 Non Pks

Employment Type:Temporary Full Time

Position Start Date:July, 2024

Position End Date:January, 2026

Salary Information: Pay Grade GR-021: $37.2to $43.78per hour

Application Close: June 30, 2024

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all gendersand persons with disabilities are encouraged to apply.Accommodations will be provided upon request during the selection process. Learn more aboutour commitment to diversity and inclusion.

Before you click Apply now

Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.

In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.

Apply here #J-18808-Ljbffr

  • System Liaison Specialist

    7 days ago

    Vernon, Canada City of Vancouver Full time

    System Liaison Specialist (Jr. BA) Requisition ID:41700Organization Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most...

  • Ase Liaison

    2 weeks ago

    Vernon, British Columbia, Canada Okanagan College Full time

    Position InformationPosition Number S00734Position Title ASE LiaisonDivision/Portfolio Arts and Foundational ProgramsDepartment/Program Adult Special EducationLocation VernonOther Flexible Work OptionsYour Opportunity Under the limited supervision of the Adult Special Education (ASE)Instructor, the ASE Liaison is responsible for: Planning, implementing, and...

  • Registered Nurse | Transition Liaison

    4 weeks ago

    Vernon, Canada Interior Health Authority Full time

    About the Job: The Transition Liaison Registered Nurse: •Provides nursing care to patients, both by working independently and as a member of an interdisciplinary team •Enhances quality of life for the patient and family; consults, confers, and collaborates with other health care providers; acts as a resource to patients and their families and various...

  • Product Specialist

    2 weeks ago

    Vernon, British Columbia, Canada Great West Equipment Full time

    Product SpecialistGreat West EquipmentSucceeding in business is about more than selling great products. If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority.We're Great West Equipment, and we do just that. We're a privately owned heavy equipment machine...

  • Payroll and Scheduling System Analyst

    2 days ago

    Vernon, Canada Kal Tire Full time

    **Payroll and Scheduling System Analyst (PSSA)** **(Remote position)** **Role Description** *** Reporting to the Manager, Payroll, the Payroll and Scheduling System Analyst (PSSA) is the liaison between the operational scheduling and payroll systems. This role is responsible for providing end-user support for the scheduling system to provide accurate and...

  • Manufacturing Systems Analyst

    2 weeks ago

    Vernon, British Columbia, Canada Continental Full time

    Job DescriptionTHE COMPANYContinental Tire has been around for nearly 150 years, we've been changing the way the world moves while making it more safe, smart, sustainable and accessible to all. Our Mt. Vernon, IL location is seeking a self-motivated and passionate Manufacturing Systems Analyst to join our group.Are you ready to shape the future with us?THE...

  • Branch Administrator

    4 days ago

    Vernon, Canada Trimac Transportation System Full time

    BRANCH ADMINISTRATOR - WINNIPEG & REGINA *This role will require travel to Regina, SK each Month* WHY TRIMAC? Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a...

  • Branch Administrator

    4 days ago

    Vernon, Canada Trimac Transportation System Full time

    BRANCH ADMINISTRATOR - WINNIPEG & REGINA *This role will require travel to Regina, SK each Month* WHY TRIMAC? Are you a highly motivated self-starter who continually looks for new opportunities and initiatives to drive change across the organization? Are you looking for a creative, challenging job that contributes to your community's way of life in a...

  • Clinical Specialist- Allergy

    16 hours ago

    Vernon, Canada United Allergy Services Full time

    Clinical Specialist- Allergy page is loaded Clinical Specialist- Allergy Apply locations Mt. Vernon, IL time type Full time posted on Posted 3 Days Ago job requisition id REQ-2024-118 Job Summary: A Clinical Allergy Specialist manages the day-to-day operations of the United Allergy Services allergy center, administering...

  • Category Specialist

    4 weeks ago

    Vernon, Canada Nature's Fare Markets Full time

    **CATEGORY SPECIALIST - 6 Month Contract** We are seeking a Category Specialist to support our Corporate Purchasing team located in Vernon, BC for a contract term of 6 months. The Category Specialist is responsible for providing administrative and analytical support to the Category Manager(s). Success will come from developing relationships with our brand,...

  • Manufacturing Systems Engineer

    2 weeks ago

    Vernon, British Columbia, Canada Continental Full time

    Continental Tire has been around for nearly 150 years, we've been changing the way the world moves while making it more safe, smart, sustainable and accessible to all. Our Mt. Vernon, IL location is seeking a self-motivated and passionate Manufacturing Systems Engineer to join our group. Are you ready to shape the future with us? THE POSITION Maintain...

  • APS Investigator Specialist

    4 weeks ago

    Vernon, Canada Texas Department of Aging & Disability Services Full time

    Job Description: OVERVIEW An APS Investigator Specialist protects the elderly and adults with disabilities who are unable to protect themselves. An APS Investigator Specialist has a very challenging job that can be stressful at times –but there are few occupations that offer more opportunities to learn new things about families, your community and...

  • Digital Manufacturing Systems Engineer F/H

    2 weeks ago

    Vernon, British Columbia, Canada Continental Full time

    Vernon, IL location is seeking a self-motivated and passionate Manufacturing Systems Engineer to join our group. Maintain current wage payment system under the guidance and control of the Plant Industrial Engineering Manager. Use soundIndustrial Engineering tools and procedures, control the system for optimum efficiency of the manufacturing processes....

  • Group benefits service relationship specialist

    2 days ago

    Vernon, Canada Société Financière Manuvie Full time

    Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...

  • Group benefits service relationship specialist

    1 day ago

    Vernon, Canada Société Financière Manuvie Full time

    Nous sommes un fournisseur de services financiers qui s’emploie à faciliter les décisions de nos clients et de nos collègues partout dans le monde et à les aider à vivre mieux. De nos initiatives environnementales à nos investissements dans la collectivité, nous montrons la voie en nous appuyant sur des valeurs, et ce, dans l’ensemble de nos...

  • Crop Support Specialist

    4 weeks ago

    Vernon, Canada PRT Full time

    Job DescriptionA Day in the Life:PRT is currently recruiting for a full time Crop Support Specialist to join the PRT’s Crop Support Team. The PRT’s Crop Support Team helps Growers, at each nursery, to plan and execute high-quality, reliable crops. The team creates and publishes Grower training materials and document Standard Operating Procedures for...

  • Data Entry Specialist/

    4 weeks ago

    Vernon, Canada Fashion Nova Full time

    ROLE OVERVIEW We are looking for a highly motivated Data Entry Specialist. Success in this position will require meticulous organizational skills, excellent written and oral communication skills, and the ability to keep a large number of projects|tasks synchronized. All potential candidates must be highly self-motivated with strong attention to detail...

  • SAP Business Systems Analyst

    2 weeks ago

    Vernon, Canada City of Vancouver Full time

    SAP Business Systems Analyst Requisition ID:40744 Organization Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most...

  • SAP Business Systems Analyst

    1 week ago

    Vernon, Canada City of Vancouver Full time

    SAP Business Systems Analyst Requisition ID:40744 Organization Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most...

  • Mental Health Specialist II

    4 weeks ago

    Vernon, Canada Texas Department of Aging & Disability Services Full time

    Job Description: Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives. Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity. HSCS is dedicated to...