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Liability Support Specialist

2 months ago

Markham, Canada Aviva Full time
Liability Support Specialist

We have a Liability Support Specialist vacancy to provide outstanding service to our customers. Are you ready for this exciting role in our national Protect Support team?

As a member of our Protect team, you will play a pivotal role in supporting our customers and our business. This role is the foundation for Protect Claims and ensures Aviva’s values are core in their approach to claims triage. The position is ideal for candidates with a strong customer focus and a background in Claims. We are a dedicated national team where flexibility is important, and comfortable working on your own and as part of the wider team are critical.

Responsibilities:
  1. Setting up and triaging new claims nationally to the Claims department.
  2. Directly communication with key stakeholders and customers on all claim-related inquires and referrals.
  3. Process, coordinate and validate claims referral data and documents to ensure quality in ClaimCenter.
  4. Apply technical knowledge of operational policies and procedures acquired through the job or specialized training experience.
  5. Other administrative tasks within Claims, including but not limited to mail sorting and distribution, invoice payments, etc.
  6. Provide backup administrative services within Claims, with the OneAvva mindset.
Requirements:
  • Minimum of 2+ years of administrative experience in the insurance industry preferred
  • Attention to detail along with excellent communication skills - both written and verbal
  • Excellent organizational skills, along with analytical and decision-making abilities
  • Ability to work independently with minimal direction and as part of a team
  • Ability to adapt to change and move between tasks seamlessly
  • Ability to work under pressure to meet deadlines with flexibility
  • Proactive in identifying improvements with a positive mindset and a can-do approach
  • A solid drive to do the right thing for our customer
  • Experience with Guidewire is an asset
  • Excellent computer skills, including experience with Microsoft Office – Word and Excel, and Outlook
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