Junior Liability Support Specialist

2 months ago

Markham, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence

We have a Junior Liability Support Specialist vacancy to provide outstanding service to our customers. We strive to meet our customer’s needs wherever possible and aim to do this at the first point of contact, providing them excellent Customer service. Are you ready for this exciting role in our national Protect Support team?

You will be creating value through:
- Having a clear focus on serving our customers on phone inquiries, triaging and setting up claims- Helping Adjusters with enquiries and understanding their ever-changing needs- Improving overall customer journey by identification and removal of waste, complexity, and failure demand- Protecting the business and the customer by identifying and understanding risks and building in controls- Identifying opportunities to grow our National Support Team- Understanding our measures to improve the customer’s journey

What you'll do:
- Set up and triaging new claims nationally to the Claims department- Deal directly with key customers and brokers on all claim-related inquires and referrals- Process, coordinate and validate claims referral data and documents to ensure quality in ClaimCenter-
- Participate in special projects and perform additional assignments required by management- Other administrative tasks within Claims, including but not limited to mail sorting and distribution, invoice payments, etc.- Iron Mountain file maintenance and preparation of closed files for shipment might include lifting boxes, working in the file room, etc.- Provide backup administrative services within Claims

What you'll bring:
- Minimum of 2+ years of administrative experience in the insurance industry preferred- Previous customer service experience - either on the phone or face to face- Attention to detail along with excellent communication skills - both written and verbal- Excellent organizational skills, along with analytical and decision-making abilities- Ability to work independently with mínimal direction and as part of a team- Ability to adapt to change and move between tasks seamlessly without questions- Ability to work under pressure to meet deadlines with flexibility- A natural curiosity to identify improvements with a positive mindset and a can-do approach- A solid drive to do the right thing for our customer- Experience with Guidewire is an asset- Excellent computer skills, including experience with Microsoft Office - Word and Excel, and Outlook

What you’ll get:
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Our vacation package starts at 4 weeks + the opportunity to buy an extra week.- Exceptional Career Development opportunities.- We’ll support your professional development education- Hybrid working model

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