Formateur CRM bilingue/ Bilingual Software trainer

4 weeks ago

Quebec, Canada AutoTrader.ca Full time

La Société Trader est un leader canadien de confiance dans le domaine des médias en ligne et des services aux concessionnaires et aux prêteurs. L'entreprise comprend AutoTrader.ca, AutoSync et Dealertrack Canada. AutoTrader.ca (AutoHebdo.net au Québec) offre le plus grand inventaire de voitures neuves et d'occasion au Canada, recevant plus de 25 millions de visites mensuelles sur son marché. Avec plus de 3 500 abonnés, AutoSync est le fournisseur de logiciels pour concessionnaires et logiciel OEM le plus important et celui qui connaît la croissance la plus rapide au Canada. La suite de solutions logicielles automobiles connectées de la plateforme réunit la publicité, la conversion et le soutien opérationnel, synchronisant ainsi l'ensemble du processus de vente au détail. La gamme diversifiée d'offres d'AutoSync comprend : vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage et TRFFK. Dealertrack est le plus grand portail de financement automobile au Canada, améliorant l'efficacité et la rentabilité de tous les principaux segments des industries de détail de l'automobile, de la marine, des véhicules récréatifs, des motocyclettes et des sports motorisés. Chaque année, plus de 6,5 millions de demandes de crédit sont soumises via le portail Dealertrack Canada. Visitez tradercorporation.compour en savoir plus.

Poste Temporaire temps plein- 1 an avec benefices

Formateur CRM bilingue

Le Formateur CRM travaillera à la division Activix de la Société Trader et sera chargé de former et d'accompagner nos clients dans leur utilisation du CRM ainsi que sur les bonnes approches téléphoniques et web.

En tant qu’employé chez Activix, vous ferez partie d’une équipe qui est chef de file en formation, en analyse de performance et d’outils de gestion des contacts-clients dans le domaine de l’automobile.

À quoi ressembleront vos journées?

●Vous formerez nos clients sur le CRM Activix.

●Vous effectuerez du coaching sur les techniques téléphoniques et la gestion des demandes internet.

●Vous aiderez à améliorer et à maintenir la qualité et le service offert à nos clients.

●Vous configurerez et établirez un plan d’implantation efficace avec nos clients.

●Vous renforcerez la vente des produits et des services CRM.

Les compétences que vous devez posséder :

●De l’expérience dans l’industrie automobile

●De bonnes aptitudes de communication

●Une excellente capacité d’adaptation

●De l’autonomie et de la débrouillardise

●Parfaitement bilingue (français/anglais)*

●Vous devez avoir un véhicule et un permis de conduire valide

●De l’expérience avec des CRM serait un atout

●De l’expérience en vente serait un atout

*La connaissance de la langue anglaise est requise pour les communications avec les gestionnaires en Ontario et pour celles de la clientèle anglophone.

Expérience:

-Formation : 1 an souhaité

-Vente : 1 an souhaité

Le genre masculin est utilisé sans discrimination et dans le seul but d’alléger le texte.

1 year Temporary full time role- with benefits

CRM Trainer

The CRM Trainer will work at the Activix division of Trader Corporation and will be in charge of training and accompanying our clients in terms of their use of the CRM and on the best phone and web strategies.

As an Activix employee, you will be part of a team that is a leader in training, performance analysis and in customer relationship management tools within the automotive industry.

What will your days look like?

●You will train our clients on the Activix CRM.

●You will provide coaching on phone call techniques and management of web requests.

●You will help improve and maintain the quality of customer service offered to our clients.

●You will establish and implement a plan that is efficient with our clients.

●You will reinforce the sale of products and CRM services.

Skills you should have:

●Experience in the automotive industry

●Good communication skills

●Excellent capacity to adapt to any situation

●Autonomous and resourceful

●Fluently bilingual (French/English)*

●Must have a vehicle and a valid driver’s license

●Experience with CRM would be an asset

●Sales experience would be an asset

*Knowledge of the French language is required for communications with managers in Quebec and with French-speaking customers.

Experience :

-Training : 1 year preferred

-Sales : 1 year preferred

Ce que vous y gagnez...

Nous comprenons qu'il y a une vie au travail et une vie en dehors du travail. Voici quelques avantages dont nous bénéficions tous et qui nous aident à être à notre mieux dans notre créativité.

Forme et bien-être

-Nous offrons des réductions dans des salles de sport nationales, des salles de sport sur place (lorsque nous sommes au bureau), un programme d'aide aux employés et aux familles, ainsi qu'un programme de bien-être virtuel.

Avantages dès le premier jour

-Réductions dans les salles de gym

-Gymnases locaux gratuits au bureau

-Programme d'aide aux employés et aux familles

-Événements hebdomadaires de bien-être virtuel

-En plus de la formation interne, nous offrons une allocation annuelle de 1 500 $ pour vous permettre de développer vos compétences

-Conférences et budget de formation

-Programmes réguliers de formation interne

Planification financière

-Laissez-nous vous aider à investir dans votre avenir avec une contribution de 3 % à votre pension et plusieurs formes de protection du revenu

Salaire compétitif

-Structure de primes annuelles

-3 % de cotisation au RPC

#J-18808-Ljbffr

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