Manager, Communications

3 weeks ago

Ottawa, Canada Canadian North Full time

The Manager of Communications & Stakeholder Relations is responsible for developing and executing effective communication and engagement strategies in support of our vision, objectives and priorities. The Manager will develop and maintain positive relationships with internal and external stakeholders, including executive leadership, customers, government agencies, industry groups, the media, and more.

Reporting to: Head of Communications and Stakeholder Relations

  • Non-bargaining

DUTIES AND RESPONSIBLITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

  • Refine the brand voice, while managing the production of high-quality content for a variety of mediums, including press releases, website copy, newsletters, social media, website, key messages, crisis management and customer experience and outreach;
  • Develop and lead internal and external communications strategies and campaigns for key internal departments including Safety, Human Resources, talent and employee experience, Community Investment, Commercial Planning and Operations;
  • Partner with internal and external stakeholders to define and execute a proactive media strategy;
  • Lead and evolve internal and employee communications channels, including SharePoint;
  • Support crisis communications planning, including preparing crisis communications plans, and supporting experiential exercises;
  • Build and maintain positive relationships with key senior level employees, external vendors and suppliers, and industry partners;
  • Support the development of annual budgets, work plans, and measurable goals;
  • Measure and report on the effectiveness of communication activities;
  • Actively participate in the Company's Safety Management System program;
  • Other duties as assigned

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

  • Post Secondary Education (3 years);
  • Four (4) years of previous experience;
  • Communications generalist, with proven success in all aspects of communications, including but not limited to public relations, media relations, community engagement, social media management;
  • Track record of developing and executing creative and impactful communications campaigns for internal and external audiences;
  • Experience working with a variety of stakeholders, including customers, regulatory bodies, government agencies, industry groups, and others;
  • Excellent analytical and problem-solving skills;
  • Possess outstanding oral and written communications skills including superior writing, grammar, editing, proofreading and presentation skills;
  • Creative writer, skilled at simplifying complex topics into bite size bits of content that appeal to a wide audience; Experience in successfully implementing internal communications in industrial organization with remote workforce focused on safety;
  • Ability to work independently and as part of a team;
  • Required to work beyond Monday to Friday, and be available for crisis management and other planned and unplanned after hours events;
  • Agile in their approach, and embraces working in an ever-changing environment;
  • Excellent organizational skills, with the ability to multi-task , pivot and meet firm deadlines;
  • Experience with content management systems;
  • Northern experience is a definite asset;
  • Airline experience is considered an asset;
  • Excellent computer skills, with proficiency in MS Office suite, Adobe Creative suite and basic HTML coding;
  • Ability to travel;
  • Ability to communicate in Inuktut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date: September 5th, 2024

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