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Service and Controls Technician

3 months ago

Kamloops, Canada Southernirrigation Full time

Southern Irrigation is actively looking for a Full-Time Service and Controls Technician for our Kamloops location. The successful candidate should excel in customer service, have good work ethic, and a positive attitude. 

Job Title: Service and Controls Technician

Location: 7900 Dallas Dr, Kamloops, BC

Job purpose: A service and controls technician works alone or with a team to install and service technical components of irrigation systems. This includes pivots, irrigation controllers, flow meters, pump units, submersible pumps, centrifugal pumps, variable frequency drives, pump starters, irrigation reel controllers, and more.

Key Result Areas

  • Installations and service are routinely completed safely, efficiently and effectively
  • Customer satisfaction is high
  • Service calls are scheduled and executed on time
  • Parts and labour are tracked and billed correctly
  • Maintain excellent company reputation with consistent installing and servicing

Job Duties and Responsibilities

  • Field service calls from customers, troubleshoot, and diagnose
  • Schedule all service calls
  • Coordinate service times with customer and service person
  • Ensure all service calls are qualified and billed accordingly  
  • Track parts and labor costs
  • Install and service pivots, pumps, motors, reels, mainlines and other irrigation equipment
  • Install and service irrigation control systems
  • Troubleshoot problems systematically and find quality solutions
  • Organize, clean and maintain equipment, tools and safety gear
  • Record details of work completed with accurate and thorough details
  • Transport materials and equipment to job sites as required
  • Perform telemetry and electronic units service and troubleshooting as required. Training will be provided
  • Build and maintain strong relationships with customers, always providing the best in quality service and value

Competencies

  • Highly organized and able to work in a fast-paced environment with a focus on efficient use of time and resources
  • Detail-oriented with high standards for quality work and intelligent solutions
  • Experience in technology, computers, electronics. Experience with telemetry units is an asset
  • Presentable, reliable and a team player with a positive attitude
  • A strong task-oriented individual, able to troubleshoot with a positive outlook
  • Ability to identify areas for improvement and contribute solutions, with ownership thinking
  • Versatility to work in many different work environments indoor and outdoor
  • Work independently, setting and meeting goals
  • Experience in the irrigation and / or agricultural industry is an asset
  • Strives to provide a high level of customer satisfaction
  • Excellent time management without compromising the quality of their work

Skills

  • Low voltage electrical (24VAC and 24VDC) knowledge
  • High voltage electrical (motor voltage, phases, amperage, etc.)
  • Familiar with:
    • Variable frequency drives – calibration/troubleshooting
    • Pumps – installation/priming/troubleshooting
    • Plumbing – cutting/gluing/assembling manifolds
    • Controls (become familiar with all types of irrigation controllers (Rainbird/Hunter/HIT/TWIG/Ranch/Fieldnet/Ocmis)
    • Principles of Irrigation – basic understanding of irrigation systems or willing to train on irrigation systems

Core Values

  • Work ethic; be punctual, intelligent and efficient
  • Win as a team; care for your coworkers professionally and personally
  • Wow our customers; be respectful, intuitive, personal and efficient

As a provider of intelligent water solutions, Southern Irrigation strives to be best in the industry, and in return we provide amazing opportunities for our people.

Southern Irrigation offers impressive employee benefits such as 100% employer-paid health benefits plan, RRSP matching, culture and community events, and opportunities for employee bonuses.

At Southern Irrigation we know our success is based on having all “A” players rowing in the same direction.  Our Work (hard), Win (as a team), and Wow (our customers) attitude makes the environment at Southern Irrigation both challenging and fun. 

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