Customs Clearance Coordinator

3 weeks ago


Surrey, Canada Borderbuddy Full time

Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2000 Google reviews.

We pride ourselves on being a technology-first customs broker, and are aggressively pursuing opportunities in ecommerce. While traditional customs brokers may rely on physical offices at ports of entry, BorderBuddy leverages cutting-edge technology to provide seamless, efficient, and compliant customs services provided by a 100% remote working team across Canada and the U.S. We're focused on modernizing and advancing the standard approach to customs clearance. And we're growing fast, super fast.

Join our dynamic team at BorderBuddy and contribute to shaping the future of customs operations, ensuring compliance and efficiency in cross-border transactions. If you are passionate about customs procedures and possess the skills to lead in a complex regulatory environment, we invite you to be an integral part of our success story.

Job Description

Duties and Responsibilities

  • Review and prepare customs documentation for processing and entry release.
  • Handle general inquiries (internally and externally) over the phone or through electronic communications.
  • Complete files timely, accurately, and in compliance with BorderBuddy and Customs' policies and procedures.
  • Write detailed notes and instructions re: clients, Freight Forwarders, CBSA, Carriers, etc.
  • Maintain client database & update information as necessary.
  • Deal with and resolve difficult situations and client conflicts on a desk-level prior to escalating to the manager.
  • Be able to process B3 entries to meet Company and Canada customs compliance standards.
  • Be able to correct Canada Customs rejected entries independently.
  • Assign correct HS tariff classifications.
  • Cross-sell BorderBuddy's services.
  • Take the Customs Exams when required.
  • Fulfill other duties as required.
Qualifications
  • Strong communication skills (verbal and written).
  • Minimum of three (3) years experience within a customs brokerage setting, with specific experience in processing all modes of transport.
  • CCS, CTCS designation or other industry related certification.
  • Ability to communicate effectively with clients, CBSA, Carriers, and Freight Forwarders, etc.
  • Fluent in English (verbal and written).
  • Knowledge and experience with CargoWise and/or CanData is an asset.
  • Enjoys new challenges and working in a fast-paced busy environment.
  • Ability to problem solve proactively.
  • Excellent interpersonal and customer service skills.
  • Self-motivated and hardworking.
  • Strong organizational abilities, flexible, and reliable.
  • Excellent computer knowledge and skills.
  • Positive attitude and willingness to grow.
  • Detail oriented, eager to learn and do, resourceful and focused.
  • Minimum Grade 12 graduation; post secondary or business courses in related industry a plus.
Additional Information

Language

  • Preference will be given to bilingual candidates (French and/or Mandarin in particular).

Working Conditions

  • Must be legally able to work in Canada.
  • This role is fully remote.

Compensation and Benefits

  • We offer a competitive salary, benefits (health & dental), RRSP, and paid time off.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

#J-18808-Ljbffr

  • Surrey, Canada A & A Contract Customs Brokers Full time

    Company Description There are jobs and there are careers. At A & A, our purpose is helping people and we want to partner with you to grow your career in customs brokerage and international trade. If you are looking for the opportunity to learn and grow your skills while working with a great team of professionals, then keep reading! Our team at A & A is...


  • Surrey, Canada Borderbuddy Full time

    Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2000 Google reviews.We...


  • Surrey, BC, Canada Borderbuddy Full time

    Unlike traditional customs brokers who have been around for decades, BorderBuddy was established after the advent of the Internet - the same year Apple introduced the iPhone. Over the last 17 years, we have adeptly managed the importation of a wide array of goods, gaining the trust of over 80,000 clients and a 4.8-star rating with over 2000 Google reviews. ...

  • Customs Coordinator

    5 days ago


    Surrey, Canada Film Logic Customs Brokers Inc. Full time

    Film Logic Customs Brokers Inc. is offering an exciting opportunity for a full-time position in our Surrey, BC location. We are a full-service Custom Broker that serves high touch clients in the quick paced field of international trade and logistics. Our specialties include serving clients in the Film & TV industry, the domestic and international world of...


  • Surrey, Canada A & A Contract Customs Brokers Full time

    Company Description There are jobs and there are careers. At A & A, our purpose is helping people and we want to partner with you to grow your career while working in the customs brokerage and international trade industry. If you are looking for the opportunity to challenge yourself while learning new skills and working with a great team of professionals,...


  • Surrey, Canada A & A Contract Customs Brokers Full time

    Company Description There are jobs and there are careers. At A & A, our purpose is helping people and we want to partner with you to grow your career while working in the customs brokerage and international trade industry. If you are looking for the opportunity to challenge yourself while learning new skills and working with a great team of professionals,...


  • Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a **Customer Service Coordinator** to join our Surrey team. We are deeply committed to our mission, which is to help drive...


  • Surrey, Canada Advance Wire Products Ltd Full time

    Advance Wire Products Ltd. (AWP) is North America’s leading designer and manufacturer of innovative merchandising solutions for the retail grocery, convenience, and pharmacy market. We are growing and have an immediate requirement for a** Logistics** **Coordinator** to join our dynamic team in Surrey. We are deeply committed to our mission, which is to...

  • Sales Advisor

    6 days ago


    Surrey, Canada AUTO CLEARANCE CENTER Full time

    Overview: **Responsibilities**: - Engage with potential customers to understand their needs and promote products or services - Conduct market research to identify new sales opportunities - Utilize Salesforce or similar CRM software to track leads and sales activities - Collaborate with the sales team to achieve targets and goals - Negotiate and close sales...


  • Surrey, Canada Monark Full time

    Salary: At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in. As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks....


  • Surrey, Canada Seaspan Ferries Corporation Full time

    **Customer Service Operations Coordinator (Casual)**: Are you an outdoor-oriented, enthusiastic, teammate with attention to detail and looking for an opportunity to work for a local, leading marine company. Seaspan Ferries is looking for a Customer Service Operations Coordinator (CSOC). As the casual CSOC, you will support Terminal Operations Monday to...

  • Program Coordinator

    2 days ago


    Surrey, Canada Lookout Housing and Health Society Full time

    **Job Posting #E035-91** **Program Coordinator, Part Time - Macmillan House, Surrey** **Salary: $34.75 per hour** **Position Summary** The Program Coordinator provides direction and oversight to the residential housing property, ensuring all clientele receive the pertinent service required. The Program Coordinator also ensures that the goals and...


  • Surrey, Canada Regional Recycling Full time

    **CUSTOMER SERVICE, LOGISTICS & DISPATCH COORDINATOR** A long title to describe a multi-faceted role for a master of many tasks. Customer service oriented, attention to detail, lots of initiative, administrative and technically savvy, highly organized and self - motivated are key qualifications for this role. The Coordinator is responsible for managing and...


  • Surrey, Canada Lookout Housing and Health Society Full time

    **Job Posting #E035-30** **Program Coordinator - Temporary Full Time - Parkway Shelter, Surrey** **Position Summary** The Coordinator directs and provides oversight of the housing property, ensuring all clientele receive the pertinent service. The Coordinator also ensures that the goals and philosophy of the Society and programs are met, while maintaining...


  • Surrey, Canada LGN Auto Clearance Centre Full time

    **Requirements**: - Ability to be punctual and motivated - Sales experience (call center or direct-to-consumer retail or B2B) - Strong interpersonal skills and excellent customer service abilities - Good written and oral communicator with an emphasis on English. Additional languages welcome but English fluency is a must - Will be able to utilize internet...


  • Surrey, Canada Kendrick Equipment Full time

    Kendrick Equipment is looking for a sales & service coordinator to fulfill the daily requirements of the position. Kendrick is a fast-growing and long historied municipal equipment company representing an exciting list of municipal equipment manufacturers including Zamboni, Vacall, Global Sweepers and more. Applicant must have excellent customer service...


  • Surrey, Canada Benjamin Residential and Vocational Options Inc Full time

    Benjamin Residential and Vocational Options (BRAVO) is currently seeking a Home Share Coordinator for our Shared Living program. The Coordinator oversees contracted Shared Living providers who share their home with an adult with a developmental disability, who may also have behavioral challenges or unique medical needs. This is a blended position which...

  • Marketing Manager

    4 weeks ago


    Surrey, Canada Mk Furniture Imports Ltd Full time

    **Responsibilities**: - Manage all aspects of the import and export process, including documentation, customs clearance, and shipping arrangements. - Communicate with suppliers, customers, and freight forwarders to ensure timely delivery of goods. - Monitor and manage inventory levels to ensure products are available for shipment. - Collaborate with the...


  • Surrey, Canada Bouygues Energies and Services Canada Limited Full time

    **Reporting To**: Mechanical Superintendent **Core Purpose of the Job**: Coordinate all planned maintenance activity by scheduling preventive and regular maintenance with mínimal interruption to site operations. Play pivotal role in making improvements to maintenance productivity by developing work plans and procedures, and by having the right jobs ready...


  • Surrey, Canada PlatinumX Logistics Ltd Full time

    We are an asset-based transportation company and we provide dry/refrigerated services all over Canada and the USA. We are currently seeking a detail-oriented and organized Logistic Coordinator to join our team. The Logistic Coordinator will be responsible for coordinating and monitoring our daily operations within Canada, ensuring efficiency and accuracy in...