Senior Customer Service Technician Support

4 weeks ago

Cambridge, Canada COMTECH TELECOMMUNICATIONS Full time

Job Title: Senior Customer Service Technician Support

Reports To: Director Customer Support

FLSA Status: Full Time Employee

Location: Waterloo, ON

At Comtech, public safety communications management is not a sideline, it's our single focus. Our user-centric, multimedia 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, our 9-1-1 solutions support thousands of agencies affecting millions of lives annually.

We thrive on pushing the technology envelope to create leading-edge solutions for customers around the world. It’s demanding and challenging, but it is also very rewarding - and we think it helps make Comtech a workplace of choice.

Key Responsibilities:

  • Be an integral part of the Waterloo Regional Police team by:
    • Participating in daily and weekly team meetings
    • Acting as the main point of contact for all support questions and requests
    • Contributing to team effort by accomplishing related results as needed
  • Provide on-site support of 911 Call Handling Equipment
  • Travel to backup centre and remote PSAPs as required
  • Develop customer's staff by providing technical information, training and knowledge transfer
  • Work with team to coordinate and schedule all maintenance activities

Duties:

  • This position requires the technician to be at the customer facility, Monday to Friday, 8:00am to 4:00pm
  • On-call and off shift support activities required
  • Monitor system alerts and review system logs
  • Open trouble tickets, document action steps and the resolution of the problem including follow-up
  • Install, configure, and troubleshoot switches, routers, firewalls, as well as other supporting equipment necessary to the overall operation of the system.
  • Install and configure software on the end-user’s devices using appropriate guidelines and requirements.
  • Review new software releases with customer and schedule upgrade with Managed Services Team.
  • Assist remote team with Guardian upgrades and patch management deployment.
  • Serve as a customer facing representative for technical issues, bug reports, or requests for interface between customer and internal support and development teams, as necessary.
  • Generate reports and product returns (RMA)
  • Accurately document all actions taken related to support activities.
  • May assist in the development of technical projects.

Skills/Qualifications:

  • Electronic Technician or Technologist Diploma/Telecommunication Technician
  • Excellent knowledge of VoIP and IP Networking and Telephony
  • Knowledge of all equipment in common use in Central Office and remote sites, including installation, test and commissioning
  • An understanding of industry standard installation practices and policies for equipment and power
  • Excellent knowledge of LAN and WAN Network Protocols: L2, L3, VLANs, MPLS, VPLS, QoS.
  • Excellent knowledge of a wide variety of hardware and software: switches, routers, Windows, Linux, Wireshark. Experience with Cisco switches and routers desired.
  • Excellent knowledge of Firewalls, VPN protocols, SSL/TLS, sFTP, and SMTP communications.
  • Knowledge and understanding of legacy and IP PBXs, SBCs, B2BuAs and Proxies.

Personal Suitability:

  • Ability to work independently, as part of a team, behind the scenes, and customer facing.
  • Excellent problem solving skills
  • Able to manage multiple tasks
  • Self-motivated and good judgment
  • Good interpersonal skills when working with customers
  • High level of professionalism and integrity
  • Undergo security clearance check
  • Complete all customer mandatory training

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

#J-18808-Ljbffr

  • Senior Customer Service Technician Support

    4 weeks ago

    Cambridge, Ontario, K0B, Papineau, Canada COMTECH TELECOMMUNICATIONS Full time

    Job Title: Senior Customer Service Technician Support Reports To: Director Customer Support FLSA Status: Full Time Employee Location: Waterloo, ON At Comtech, public safety communications management is not a sideline, it's our single focus. Our user-centric, multimedia 9-1-1 call handling and management solutions are built on more than 30 years of...

  • Lead Customer Support Technician

    3 weeks ago

    Cambridge, Ontario, Canada COMTECH TELECOMMUNICATIONS Full time

    Job Title: Senior Customer Service Technician SupportReports To: Director Customer SupportFLSA Status: Full Time EmployeeLocation: Waterloo, ONAt Comtech, our commitment to public safety communications management is paramount. We specialize in user-focused, multimedia 9-1-1 call handling and management solutions, drawing on over 30 years of expertise in...

  • Customer Service Technician Ii

    3 months ago

    Cambridge, Canada COMTECH TELECOMMUNICATIONS Full time

    Job title: Customer service technician II Location: Waterloo, ON (On-site) We thrive on pushing the technology envelope to create leading-edge solutions for customers around the world. It’s demanding and challenging, but it is also very rewarding - and we think it helps make Comtech a workplace of choice. **Comtech workplace**: Comtech is successful...

  • Senior Technical Support Specialist

    3 weeks ago

    Cambridge, Ontario, Canada COMTECH TELECOMMUNICATIONS Full time

    Job Title: Senior Customer Service Technician SupportReports To: Director Customer SupportFLSA Status: Full Time EmployeeLocation: Waterloo, ONAt Comtech, our commitment to public safety communications management is paramount. We specialize in user-focused, multimedia 9-1-1 call handling and management solutions, drawing on over 30 years of innovation in...

  • IT Support Technician

    3 months ago

    Cambridge, Canada Trited Innovation Inc Full time

    Trited Innovation Inc, Cambridge, Ontario Trited is looking for an IT Support Technician to join our team. Qualifications for this position include: - **Responsibilities**: - Provide on-going IT support to internal end users across the board - Conduct regular audits to ensure systems comply with policy, security, and privacy - Check and enhance Harwares...

  • Advanced Customer Service Engineer

    3 weeks ago

    Cambridge, Ontario, Canada COMTECH TELECOMMUNICATIONS Full time

    Job Title: Senior Customer Support TechnicianReports To: Director of Customer SupportFLSA Status: Full Time EmployeeLocation: Waterloo, ONAt Comtech, our dedication to public safety communications management is paramount. We specialize in user-focused, multimedia 9-1-1 call handling and management solutions, leveraging over 30 years of innovation in advanced...

  • Service Technician

    3 months ago

    Cambridge, Canada Mr. Lube Full time

    Job Summary: We are seeking energetic people as trainees for our Tire, Oil and Lube Technician positions. No Experience Necessary - Just a desire to learn Automotive Maintenance and the "people skills" to work with Customers and Co-Workers. Very good physical fitness is a must, this is an energetic atmosphere! You will find a fun working environment, with...

  • Tool Service Technician

    2 days ago

    Cambridge, Ontario, Canada 0050 United Rentals of Canada, Inc. Full time

    **Job Summary**Are you a skilled technician looking for a challenging role in equipment maintenance? Do you have experience repairing and maintaining specialty tools? We're seeking a Tool Service Technician to join our team at United Rentals of Canada, Inc.**Key Responsibilities:**Perform routine maintenance checks on rental equipment to ensure it's in good...

  • Tool Service Technician

    10 hours ago

    Cambridge, Ontario, Canada 0050 United Rentals of Canada, Inc. Full time

    **Job Summary**Are you a skilled technician looking for a challenging role in equipment maintenance? Do you have experience repairing and maintaining specialty tools? We're seeking a Tool Service Technician to join our team at United Rentals of Canada, Inc.**Key Responsibilities:**Perform routine maintenance checks on rental equipment to ensure it's in good...

  • Elevator Support Technician

    3 months ago

    Cambridge, Canada Cambridge Elevating Inc Full time

    Cambridge Elevating, the premium residential elevator manufacturer is looking to hire a full time employee. Our purpose is to design, build, and support the best residential elevator equipment that allows people to age in place, build houses on a smaller plot of land, live their life with a higher degree of comfort, & overcome accessibility needs. At...

  • Automotive Apprentice

    3 months ago

    Cambridge, Canada Witmer Auto Service Full time

    Responsibilities: - Assist experienced automotive technicians in performing repairs and maintenance on vehicles - Learn and develop skills in automotive repair and maintenance procedures - Follow instructions and guidelines provided by senior technicians - Perform basic tasks such as tire rotations, oil changes, and filter replacements - Keep work area...

  • Lab Service Technician

    3 months ago

    Cambridge, Canada Clarion Medical Technologies Inc. Full time

    As a Service Technician, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our technical products or services. You will be responsible for performing technical inspections, repairs, upgrades, providing technical assistance, troubleshooting, and resolving customer issues through various communication channels. This...

  • Automotive Service Technician

    3 days ago

    Cambridge, Ontario, Canada Cambridge Volkswagen Inc. Full time

    About the RoleWe are seeking a highly skilled Automotive Service Technician to join our team at Cambridge Volkswagen Inc. As a key member of our service department, you will be responsible for ensuring the highest level of customer satisfaction and vehicle quality.Key ResponsibilitiesVehicle Inspection and Repair: Conduct thorough inspections of vehicles to...

  • HVAC Service Technician

    1 week ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time

    About the RoleWe are seeking a skilled HVAC Service Technician to join our team at Reliance Home Comfort. As a key member of our team, you will be responsible for providing top-notch service and support to our customers.Key ResponsibilitiesProvide professional service and repair of HVAC equipment, ensuring compliance with manufacturer specifications and...

  • HVAC Service Technician

    2 days ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time

    About the RoleWe are seeking a skilled HVAC Service Technician to join our team at Reliance Home Comfort. As a key member of our team, you will be responsible for providing top-notch service and support to our customers.Key ResponsibilitiesProvide professional service and repair of HVAC equipment, ensuring compliance with manufacturer specifications and...

  • HVAC Service Technician

    11 hours ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time

    About the RoleWe are seeking a skilled HVAC Service Technician to join our team at Reliance Home Comfort. As a key member of our team, you will be responsible for providing top-notch service and support to our customers.Key ResponsibilitiesProvide professional service and repair of HVAC equipment, ensuring compliance with manufacturer specifications and...

  • Certified Automotive Service Technician

    3 weeks ago

    Cambridge, Ontario, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Are You a Dedicated Automotive Technician?We are in search of a licensed Automotive Technician who is passionate about their craft and eager to enhance their career. Our automotive service center is thriving, and we need your expertise to help us maintain our high standards of service.About Our Company: At Canadian Tire, we are committed to providing...

  • Intermediate Level IT Support Technician

    3 months ago

    Cambridge, Canada VIG Solutions Full time

    Helio Technology Solutions is seeking an Intermediate Level IT Support Technician based out of our Cambridge Ontario location **Responsibilities**: - Provide support both remotely and onsite to customers across Kitchener Waterloo and Cambridge - Troubleshoot and resolve issues as they arise - Resolve LAN, WAN and VPN problems - Install and configure...

  • Eddy Current Testing Technician Trainee

    3 weeks ago

    Cambridge, Ontario, Canada BWX Technologies, Inc. Full time

    Job Overview and Responsibilities: Position: Eddy Current Testing (ECT) Trainee Company: BWX Technologies, Inc. We are seeking a dedicated Eddy Current Testing (ECT) Trainee to join our team. This role involves supporting experienced technicians in performing essential inspection services. ROLE OBJECTIVE The ECT Trainee will assist in...

  • Automotive Service Technician

    3 weeks ago

    Cambridge, Ontario, Canada Canadian Tire - Cambridge 75 Dundas (Store #036) Full time

    Location: Canadian Tire - Cambridge 75 Dundas (Store #036) Job Type: Full-Time/Part-TimeAbout Us:At Canadian Tire, we pride ourselves on delivering exceptional automotive services with a specialization in tire maintenance and care. Our team is dedicated to ensuring that every vehicle operates at its best, prioritizing safety and efficiency. We are looking...