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Client Impact Communications Lead

2 months ago

Waterloo, Canada Equitable CA Full time

At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and client-responsive staff. Join Equitable today.

Position Title: Client Impact Communications Lead
Reports To: AVP, Client Impact & Sustainability
Department: Impact Team
Term: Permanent Full-Time

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

The Opportunity: Equitable is growing We are looking for a Client Impact Communications Lead.

The client is at the heart of all we do at Equitable. Our purpose is to be there for our clients through our solutions, helping them protect today and prepare tomorrow. With our 100+ year history, Equitable has not only met client commitments through disciplined risk management and a sustained profitability culture, but we also strive to exceed expectations through a culture of delivering for our clients with every product, interaction, or service we provide. Fair treatment of clients (“FTC”) has long been a core component of Equitable’s business approach. Not only is FTC fundamental to the ethical basis upon which Equitable operates, but it is also critically important to the sustainable success in the Canadian marketplace.

Now is an exciting time to join one of the Waterloo Area’s and Southwestern Ontario’s Top Employers for 2024

Are you ready to be the steward of our Clear Communications Guide, steering its evolution and setting the gold standard to how we talk to our clients? We’re looking for a communications virtuoso to:

What you will be doing:

  • Be the approving eye and guiding hand for client communications, infusing your expertise across our organization to polish our communication prowess.
  • Strategically lead the communication narrative for our Fair Treatment of Clients program, ensuring every message demonstrates our commitment.
  • Conduct thorough reviews and provide your thought leadership across various teams, empowering them to communicate with clarity and confidence.
  • Collaborate with internal partners to weave compelling communication plans that align seamlessly with project goals.
  • Champion the art of clear communication by training stakeholders in the ways of Equitable's guidelines.
  • Develop and curate Client Impact content for our SharePoint intranet and website, ensuring every word resonates with impact.
What you will bring:
  • A client-first mindset, with a passion for elevating every touchpoint.
  • A wealth of industry savvy including: in depth understanding of the lifecycle of insurance products and services and the impact to operations, distribution, product and marketing, sustainability and compliance across various lines of insurance business preferred.
  • Expertise in an array of insurance products, including: life, living benefits, group, segregated funds, annuities, and other guaranteed investment vehicles, and the ability to translate complexities into clear concepts.
  • Communication skills – excellent written communication skills, presentation, and influencing skills with a record of working with and developing broad relationships and partnerships with diverse teams.
  • Strong interpersonal skills to coach, inspire, and elevate the communication skills of those around you.
  • An innovative and adaptive thinker, with a knack for project management and a flair for strategic execution.
  • A self-starter mindset, brimming with initiative, sound judgment, and an eagle eye for detail.
  • Completion of a post-secondary degree relating to communications, and at least 5-7 years of related experience. A combination of education and work experience will also be considered.
  • Proficiency with common office software
What’s in it for you:
  • A healthy work-life balance with employee wellness top of mind
  • Annual bonus program, annual vacation allowance, and company-paid benefits program
  • An additional paid volunteer day each year so you can spend time giving back to the community
  • Immediate enrollment in the company’s pension program with employer matching
  • Employee resource groups that support an inclusive work environment
  • Tuition support and specialized program assistance
  • An onsite, full-service cafeteria with a variety of daily options
  • Discounts on company products and services, and access to exclusive employee perks
  • Regular EQ Together events focused on company togetherness and collaboration
As part of the recruitment/offer process you will be required to:
  • Provide two professional references (minimum one supervisor and above)
To learn more about Equitable, we encourage you to explore our organization.

At Equitable, we are committed to providing equal access to employment opportunities across our organization. Please contact our HR team at careers@equitable.ca if you would like to receive our job postings in an alternative format or require an accommodation with the application process.
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