Client Reporting Analyst

6 months ago

Waterloo, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

Client Financial Reporting Analysts are accountable for the overall management of the client financial statement preparation and analysis. To do this involves investigation, analysis and resolution of all issues which may impact the financial statement.

**Key Accountabilities**
- Conduct due diligence reviews so financial reports can be accurately produced at the reporting level expected by the Client.
- Investigate & ensure resolution for all financial input issues to ensure accurate financial reports are produced.
- Gather applicable data for financial statement, (premium, claims and reserves) calculate, prepare, complete accounting entries, and update applicable systems.
- Support suspense management and all financial reporting and investigation processes which can include providing direction on coding of adjustments (i.e. ledger, estimates from variances) and/or completion of required coding on applicable administration systems.
- Manage inquiries received from the various internal/external stakeholders.
- Complete all wire requisitions and applicable accounting in treasury.
- Complete all renewal accounting associated with the financial report.

**Skills, Knowledge and Competencies**
- Understanding of insured refund accounting and ASO billed in arrears and billed in advance funding arrangements.
- Solid understanding of accounting principles including cash and accrual accounting methodologies.
- Ability to read and interpret standard and non-standard Client financial agreements
- In depth knowledge of tax legislation and underwriting principles.
- Solid understanding of financial statement preparation.
- Excellent organizational skills
- Strong mathematical and analytical skills
- Ability to multi-task
- Excellent customer service and communication skills
- Excellent communication skills
- Solution oriented and demonstrated judgement and decision-making skills
- Attention to accuracy and detail is critical
- Good PC skills; knowledge of PC-Based software (Excel, Word, Powerpoint, Teams and Windows)
- Good understanding of Group Benefits
- Technical knowledge required on multiple systems (claims systems, general ledger, billing administration system etc.)
- Manages own performance and priorities including tracking of work for productivity, turnaround time reporting.
- Identify & make recommendations to streamline existing processes & implement once approved. Support the development & implementation of new processes.
- Good understanding of MLI’s Privacy & Confidentiality policy.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had mor

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