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Associate Manager, Operations

2 months ago

Dartmouth, Canada Keurig Dr Pepper Full time

Job Overview:

Founded on the heritage of generations of coffee services entrepreneurs, Van Houtte Coffee Services prides itself on offering the highest levels of customer service day in day out. We brew over 1,000,000 cups of coffee every day, in 25 cities from coast to coast. We offer exciting careers and growth opportunities in a dynamic, challenging, ever-changing and fast-paced work environment. We are proud to be part of Canada's Top 100 employers and Canada's Top 100 employers for young professionals.

We are currently looking for an Operations Manager to join our team. This is a key role to ensure the success of our operations within the Atlantic Region.

What you will do:

  1. Oversee our delivery and warehouse teams composed of Technical, Delivery, and Warehouse Associates (15-20).
  2. Ensure that all customers are receiving top-level service and that service levels are met.
  3. Supervise warehouse activities and ensure inventory targets are attained (i.e., inventory values, days of inventory on hand, etc.).
  4. Maintain positive staff relations through consistent and effective communication including staff meetings, weekly reviews, route rides, and one-on-one communication.
  5. Make sure relevant administrative procedures are carried out correctly and efficiently in accordance with company policies.
  6. Oversee and manage administrative processes and procedures, ensuring these are executed and completed efficiently and in accordance with corporate policy.
  7. Manage and support the employee lifecycle (recruitment, orientation, onboarding, retention, and offboarding). Provide coaching and performance feedback, supporting professional growth, training, and development.
  8. Ensure an inclusive and collaborative work environment that is aligned with KDP values and policies.
  9. Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy.

The selected candidate will be part of a dynamic and passionate team within a fast-growing, ever-changing organization. In addition to a competitive compensation package including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and much more

Requirements:

Our company culture might be for you if:

  1. You are a customer-first, roll-up-my-sleeves, and get-it-done enthusiast.
  2. You see grey zones, blurry lines, and change as an opportunity to improve.
  3. You chase down solutions to obstacles and revel when faced with challenges.
  4. You preach teamwork, resourcefulness, and entrepreneurial thinking.

This role might be for you if:

  1. You have strong experience in operations and people management (5 years).
  2. You are a good communicator who likes to coach, lead, and build high-performance teams.
  3. You are a problem solver who easily navigates through ambiguity and unforeseen situations.
  4. You like planning, optimizing, and playing within key performance indicators.
  5. You foster a safe work environment by promoting Occupational Health and Safety policies.

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed, and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired, and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce.

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