Operations Manager
2 weeks ago
At Van Houtte Coffee Services, we pride ourselves on delivering exceptional customer service and fostering a dynamic work environment. As an Operations Manager, you will play a key role in ensuring the success of our operations within the Atlantic Region.
Key Responsibilities:
- Oversee the delivery and warehouse teams, composed of Technical, Delivery, and Warehouse Associates.
- Ensure top-level service is provided to customers and service levels are met.
- Supervise warehouse activities and ensure inventory targets are attained.
- Maintain positive staff relations through consistent communication, including staff meetings, weekly reviews, route rides, and one-on-one communication.
- Ensure administrative procedures are carried out correctly and efficiently in accordance with company policies.
- Manage administrative processes and procedures, ensuring they are executed efficiently and in accordance with corporate policy.
- Support the employee lifecycle, including recruitment, orientation, onboarding, retention, and offboarding.
- Provide coaching and performance feedback, supporting professional growth, training, and development.
- Ensure an inclusive and collaborative work environment aligned with KDP values and policies.
Requirements:
- Strong experience in operations and people management (5 years).
- Excellent communication skills, with the ability to coach, lead, and build high-performance teams.
- Problem-solving skills, with the ability to navigate ambiguity and unforeseen situations.
- Ability to plan, optimize, and work within key performance indicators.
- Foster a safe work environment by promoting Occupational Health and Safety policies.
About Us:
We are a dynamic and passionate team within a fast-growing organization. In addition to a competitive compensation package, including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and much more.
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