Operations Manager

2 weeks ago

Dartmouth, Canada Keurig Dr Pepper Full time

At Van Houtte Coffee Services, we pride ourselves on delivering exceptional customer service and fostering a dynamic work environment. As an Operations Manager, you will play a key role in ensuring the success of our operations within the Atlantic Region.

Key Responsibilities:

  • Oversee the delivery and warehouse teams, composed of Technical, Delivery, and Warehouse Associates.
  • Ensure top-level service is provided to customers and service levels are met.
  • Supervise warehouse activities and ensure inventory targets are attained.
  • Maintain positive staff relations through consistent communication, including staff meetings, weekly reviews, route rides, and one-on-one communication.
  • Ensure administrative procedures are carried out correctly and efficiently in accordance with company policies.
  • Manage administrative processes and procedures, ensuring they are executed efficiently and in accordance with corporate policy.
  • Manage the employee lifecycle, including recruitment, orientation, retention, and offboarding. Provide coaching and performance feedback, supporting professional growth, training, and development.
  • Ensure an inclusive and collaborative work environment aligned with KDP values and policies.
  • Collaborate closely with Associate Managers and leaders across the territory and country to promote synergy.

The selected candidate will be part of a dynamic and passionate team within a fast-growing organization. In addition to a competitive compensation package, including benefits, commissions, RRSP, vacation time, we also offer tuition reimbursement and more.

Requirements:

  • You are a customer-first, roll-up-your-sleeves, and get-it-done enthusiast.
  • You see grey zones, blurry lines, and change as an opportunity to improve.
  • You chase down solutions to obstacles and revel when faced with challenges.
  • You preach teamwork, resourcefulness, and entrepreneurial thinking.

Preferred Qualifications:

  • Strong experience in operations and people management (5 years).
  • Good communication skills, with the ability to coach, lead, and build high-performance teams.
  • Problem-solving skills, with the ability to navigate ambiguity and unforeseen situations.
  • Ability to plan, optimize, and play within key performance indicators.
  • Foster a safe work environment by promoting Occupational Health and Safety policies.

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