Department Manager

2 weeks ago

Waterloo, Canada H&M Full time

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

Job Description

Department Managers are responsible for a lot of things here at H&M. From typical managerial tasks such as sales maximization, customer service, and department profitability to coaching teams within a department. They are tasked to do it according to H&M values, standards, policies, and procedures. Most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor.

Job Responsibilities including but not limited to:

People:

  1. Organize and distribute the work of staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the Store Manager.
  2. Manage, recruit, onboard, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager.
  3. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions.
  4. Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment.

Commerciality:

  1. Take action within the department to maximize sales through joint operational and commercial focus to obtain the highest level of profitability.
  2. Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information.
  3. Ensure garment presentation, garment level and visual standards within the department are presented according to H&M’s expectations.
  4. Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in the department.

Operations:

  1. Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals.
  2. Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability.
  3. Responsible for knowledge and completion of cash office operational functions.
  4. Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety.
  5. May be assigned overall store responsibility in absence of Store Manager.

Customer Service:

  1. Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer.

Financial Accountability:

  1. Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for the department.
  2. Accurately record sales and worked hour figures.

Qualifications:

  1. High School graduate or equivalent. Associate’s or Bachelor’s Degree preferred.
  2. Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience.
  3. Ability to lift in excess of 20 pounds.
  4. Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance.
  5. Ability to climb a ladder and use a stepstool.
  6. Exceptional customer service and interpersonal skills.
  7. Proven organizational and analytical skills.
  8. Ability to be proactive to drive sales by creating selling opportunities.
  9. Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge.
  10. Ability to take own initiative and work under own direction.
  11. Ability to work strategically, tactically and operationally.
  12. Able to multi-task in a fast-paced environment.
  13. Ability to establish effective routines for excellent communication with all members of the team to maximize productivity.
  14. Ability to provide feedback in a constructive and professional way.
  15. Ability to handle conflict and resolve problems constructively.
  16. Experience in administrating progressive discipline process and performance management.
  17. Basic computer skills, such as browser navigation, software interaction, and data entry are needed.
  18. Open availability including evenings and weekends.
  19. Minimal travel required as necessary (i.e., Workshops).
  20. Job Status: Non-Exempt, Hourly.

Additional Information:

EEOC Code: SLS

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity:

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.

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