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Manager - Strategic Customer Success

3 months ago

Oakville, Canada Uberfreight Full time
About The Role

The Manager of Strategic Customer Success is responsible for goal development, growth and retention of business for our current managed transportation customers. This position directly engages with key customers and is responsible for the execution of continuous improvement for those customers through loss analysis and the deployment of value improvement initiatives.

What The Candidate Will Do

  • Represent the entire range of Uber Freight services and products to assigned customers
  • Lead the account planning cycle and ensures assigned customers’ needs and expectations are met by the company
  • Proactively assess, clarify, and validate customer needs on an ongoing basis
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
  • Establish relationships with key personnel in assigned customer accounts and travel to clients’ locations to conduct meetings as needed
  • Lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for an established period (one to three years)
  • Maintain excellent working relationships with other divisions within the Business Unit
  • Create and present QBR metrics representative of customer goals and initiatives.

TRAVEL

  • 10-15%

Basic Qualifications

  • Bachelor’s degree in business, logistics, engineering, or related field
  • 3-5 years of related experience in account management role
  • EXPERIENCE in MS Office or Windows based software

Preferred Qualifications

  • 5-7 years of Transportation, Logistics or 3PL experience
  • EXPERIENCE in temperature controlled logistics

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. #J-18808-Ljbffr