Director of Strategic Customers
2 weeks ago
Step into the Future with DHL Global Forwarding
DHL Global Forwarding (DGF) is currentlyseeking a Director of StrategicCustomers to lead and drive business growth within our strategic customer segments. The ideal candidate willpossessa strong understanding of thelogisticsand freightforwardingindustry,specifically in Ocean Freight,with a focus on strategic customer relations and business development.
Ifyou'rea results-driven professional with apassionforlogistics,we'dbe thrilled to connect with you Become a part of our DHL Global Forwarding team and play a significant role in our ongoing success in deliveringtop-tierlogisticssolutionsto ourvaluedclients.
IN THIS JOB YOU WILL:
- Develop and implement strategic business plans for key customer segments,identifyingareas of potential growth andestablishingtactics to achieve businessobjectives.
- Build andmaintainstrong relationships with key stakeholders at customer organizations, including procurement managers, supply chain directors, and executives.
- Identifyand understandcustomer needs, and proactively provide innovativelogisticssolutions to meet those needs.
- Collaborate with internal teams such asproduct,operations, customer service, and pricing to ensure smooth execution of customer requirements.
- Conduct regular business reviews with customers to assess performance, address any concerns, andidentifygrowth opportunities.
- Stay updated on industry trends, market conditions, and competitors' activities toidentifypotential risks and opportunities.
- Prepare and deliver professional presentations and proposals to clients,showcasingDGF's capabilities and value proposition.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation toensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:
- Bachelor degree in Business Administration, Logistics, or a related field.
- Proven experience in a similar role within thelogisticsor freightforwardingindustry.
- Strong Ocean Freight market knowledge and insight
- Huntermentality in addition to strong customer relationship building skillset
- Proventrack recordof successfully managing large-scale accounts and achieving sales targets.
- Excellent communication and negotiation skills, with the ability to build andmaintainstrong relationships with customers.
- Strong analytical and problem-solving skills, with a strategic mindset.
- Proficiencyin MS Office applications, particularly PowerPoint and Excel.
- Willingness to travel asrequired.
YOU’LL BE REWARDED IN MANY WAYS, SUCH AS:
- Belong to a diverse and dynamic culture that promotes inclusion,growthanddevelopment
- Participatein comprehensive compensation, benefits and work perk programs
- Enjoya flexible, hybrid work environment
The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employeesin 101 countries.Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people fromall backgrounds.DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff whorepresentthe broad diversity of the Canadian workforce.Diversity enriches our workplace, drives our success, and helps us deliver excellence.
We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.
DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidatesare required toprovide proof of COVID-19 vaccination to be eligible for hire.
Follow us on social media to learn more about our business and culture:
DHL Global Forwarding on LinkedIn|DHL Freight on LinkedIn
#DhlGlobalForwarding #Logistics#LI-RL2
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