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Senior CRM Manager Asset Management

2 months ago

Montreal, Canada Banque Nationale du Canada Full time

Area of Interest: Information technology

A career as a Senior CRM Manager in the Enterprise IT delivery team at National Bank means acting as a leader who is committed to continuous improvement in our practices. It is through your dynamism, your need to constantly improve things, your high sense of accountability and your coaching skills that you have a positive impact on the experience of NBC's Salesforce CRM specialists.

Joining our industry means developing a team of highly qualified experts in the CRM field. Lead the development and execution of CRM strategies to support internal and external brand growth campaigns in addition to conducting a deep understanding of the customer journey and leveraging data to develop actionable insights, create and execute CRM strategies that influence behavior and actively monitor results to strengthen engagement, retention and fidelity.

  • Actively participate in and bridge the gap with initiatives, projects and application developments. Be the direct point of contact with the business line for your Estate.
  • Be the leader in the implementation of a Salesforce Center of Excellence at NBC in partnership with our partners in other sectors.
  • Create application evolution programs to ensure that technology and business evolution requirements are met.
  • Assist the Application Portfolio Manager, in collaboration with the CRM Delivery Director, in the development of an annual program of initiatives, projects and maintenance.
  • Oversee application development and maintenance.
  • Using your roadmap, participate, plan and lead (as per the initiative) the design, development, integration, implementation and maintenance of the Salesforce ecosystem and integrated applications and oversee/manage the execution of these activities in order to stay within budget and acceptable deadlines and help the business line achieve its objectives.
  • Communicate issues to management with relevant parties for resolution if necessary.
  • Assist/coach employees in their career paths.
  • Implement initiatives to improve the platforms supporting applications, such as archiving and partitioning.
  • Liaise with cross-functional teams to communicate and apply the bank's norms and standards.

Your team

The IT team is made up of more than 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

Within the Enterprise IT sector, you are part of a team of more than 150 colleagues and report to the Senior Director of the CRM and Financing teams.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

Prerequisites

  • Industry-related bachelor's degree and 10 years of experience in technical team management or industry-related master's degree and 5 years of relevant experience.
  • Experience managing multidisciplinary teams in an agile delivery context.
  • Experience in managing the lifecycle of the IT asset portfolio, their availability, operational support and associated budgets.
  • Have the ability to manage multiple partners simultaneously.
  • Hands-on experience in people management and project management.
  • Experience managing multiple external vendors in your previous roles.
  • Excellent ability to communicate, popularize and influence.
  • Knowledge of CRM environments (Salesforce, Dynamics or SAP), an asset.

Languages: Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Agile Scrum, Business Alignment, Communication, Decision Making, Detail-oriented, Digital literacy, Emotional Intelligence, Managerial Courage, Microsoft Dynamics CRM, Mobilization, Partner Development, Problem Solving, Salesforce, SAP CRM, Strategy Execution.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team?

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